News
Jun
12
Posted by on 12 June 2018 11:59 PM
May 31, 2018 12:40PM BST
Scheduled - On Wednesday 13th June 2018, Node4 Engineers will be carrying out work to upgrade the firmware on one of the core switches upstream to the cloud platform at Northampton

We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed.


Impact

At Risk – Wednesday 13th June 00:00 – 04:30

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 12, 2018 11:59PM BST
Active - 00:00: Engineers are about to start

June 13, 2018 12:41AM BST
Active - 00:41: Engineers are now in the process of deploying the firmware onto the switch

June 13, 2018 1:36AM BST
Active - 01:36: Firmware upgrade completed, engineers completing final checks

June 13, 2018 1:58AM BST
Completed - 01:58: Upgrade has been successfully completed.


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