News
Jun
7
Posted by on 07 June 2018 10:08 PM
June 7, 2018 2:05PM BST
Scheduled - On Thursday 7th June, engineers will be performing emergency maintenance on the N4Protect analytics and reporting platform. This is required to resolve an issue with underlying log storage. Analytics and reporting systems will be unavailable as part of this maintenance.

Minor configuration changes may be required on the N4Protect firewalls to accommodate the changes, but this is not expected to affect the platform.

During this maintenance some logs will not be stored and therefore will be unavailable for future analysis and reporting.


Impact

At Risk – Thursday 7th June 22:00 – Friday 8th June 02:00 BST

No impact is expected to the N4Protect firewalls, however they should be considered “At Risk” for the duration of the window.

N4Protect logging and analytics systems will not available during this maintenance. Some logs sent from the firewalls will not be stored on the analytics systems during the maintenance.

Updates will be posted to N4Status during this planned maintenance.


Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Regards,
Node4 Technical Support

June 7, 2018 10:08PM BST
Active - Maintenance is now starting and analytics systems will shortly be unavailable. Further updates will be provided as available.

June 7, 2018 10:35PM BST
Completed - Engineers have completed maintenance on the storage supporting N4Protect analytics systems. No further disruption to service is expected.


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