News
Jun
6
Posted by on 06 June 2018 09:58 PM
May 21, 2018 10:28AM BST
Scheduled - On Wednesday 6th June 2018, Node4 engineers will be performing maintenance on ACI Cloud at Wakefield. This will invole upgrading the fabric firmware to minimise bugs on the current platform

ACI Cloud is deployed in a highly available fabric, therefore maintenance will be completed one switch at a time,However, we are issuing this notification in case of any unexpected impact from this maintenance.

Impact

At Risk – Wednesday 6th June 22:00 – 04:00

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 6, 2018 9:58PM BST
Active - 22:00: Engineers are about to start this maintenance window

June 6, 2018 11:06PM BST
Active - 23:00 : Engineers are still working on upgrading the firmware across the fabric

June 7, 2018 12:10AM BST
Active - 00:00: Engineers are still working on the firmware upgrade

June 7, 2018 1:07AM BST
Active - 01:00: Engineers are still working on the firmware upgrade

June 7, 2018 2:19AM BST
Active - 02:19: Engineers are now on the last switch in the fabric.

June 7, 2018 2:46AM BST
Active - 02:45: Fabric upgrade completed, final checks been performed

June 7, 2018 3:01AM BST
Completed - 03:00: This window is now closed and the fabric has been successfully upgraded


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