Posted by on 10 October 2017 08:27 PM
September 26, 2017 10:09AM BST|
Scheduled - On Tuesday 10th October 2017, Node4 engineers will be performing maintenance on ACI Cloud at Wakefield. This will invole upgrading the fabric firmware to minimise bugs on the current platform
ACI Cloud is deployed in a highly available fabric, therefore maintenance will be completed one switch at a time,However, we are issuing this notification in case of any unexpected impact from this maintenance.
At Risk – Tuesday 10th October 20:30 – 23:30
No downtime is expected, however services will be considered “At Risk” for the duration of the window.
Updates will be posted to N4Status during this planned maintenance.
Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.
While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.
Node4 Technical Support
October 10, 2017 8:27PM BST
Active - Node4 Engineers are about to start this work
October 10, 2017 9:45PM BST
Active - 21:45: Engineers are completing final checks
October 10, 2017 10:18PM BST
Completed - 22:16: Node4 Engineers have carried out the work needed.