News
Jun
9
Posted by on 09 June 2017 11:08 PM
June 9, 2017 4:55PM BST
Scheduled - Background

Following the investigation into an issue, we are seeing with calls following through our network. We require an emergency maintenance window on Debry SIP Link Platform.

This will be to conduct configuration changes on a set of switches connected to the platform.

Impact

The impact of this work should be minimal these are resilient links and we will conduct each change individually. All efforts will be made to keep downtime to a minimum.

All links are redundant and will be changed one at a time. As such we do not anticipate disruption however SIPLink should be considered "At Risk" during this time.

If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site www.node4.co.uk/support

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support


June 9, 2017 11:00PM BST
Active - Engineers will now commence work more updates to follow.

June 9, 2017 11:08PM BST
Completed - Engineers have completed the work successfully.

Post checks have been completed if you do experience any issues with voice services please contact the service desk.


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