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N4Status

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News
Jun
5
Posted by on 05 June 2017 09:01 PM
June 1, 2017 2:40PM BST
Scheduled - Background

Node4 engineers will be performing scheduled maintenance on the network infrastructure for SIPLink in Derby.

The work consists of moving a small quantity of remaining links from our older switches to the new switches installed last year.

Impact

All links are redundant and will be moved one at a time. As such we do not anticipate disruption however SIPLink should be considered "At Risk" during this time.

If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site www.node4.co.uk/support

Updates will be posted to N4Status during this planned maintenance.
Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 5, 2017 9:01PM BST
Active - Engineers on site, work commencing. More updates to follow.

June 5, 2017 9:45PM BST
Active - Engineers have confirmed that the majority of work has now been successfully completed. The remain changes are currently being made, more updates to follow.

June 5, 2017 10:35PM BST
Completed - All maintenance has now been completed.

Post checks have confirmed all services are operating normally.



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