Posted by Tom Hassan on 27 April 2017 09:30 AM
Mid-market needs to tackle untapped Unified Communications potential to address workforce productivity challenge
56% of mid-market companies say workforce productivity is a top priority, but only 52% have invested in a UC system and the majority are missing out on the full collaborative potential of UC for their businesses. As well as being too expensive, mid-market UC bugbears include sub-optimal audio-conferencing facilities, poor data sharing abilities and failure to integrate with company social networks.
This mid-market UC dissatisfaction is highlighted in a new report published today by Cloud and Data Centre and Communications specialist, Node4, titled ‘UC deployment amongst mid-market businesses in 2017’. The report is based on research which examines the IT priorities of mid-market companies with a turnover of £15- £800m.
While supporting the needs of the modern workforce is a priority for 40% of the mid-market, the uptake of tools to support this is seemingly lagging behind workplace expectations. Only 18% benefit from fully-featured UC including voice, video, mobile convergence, file sharing, presence, integration with social media and other business software.
Just one in five is ‘very satisfied’ with their UC system, which is perhaps not surprising given that 70% are missing out on full collaborative features and making do with voice functionality, fixed mobile convergence, video conferencing and a few additional collaboration features.
However, on a more positive note, those that haven’t yet implemented UC are either running a pilot (17%), planning a trial in the next 12 months (12%) or considering various UC options for their business (12%). The study suggests that the mid-market is just beginning to embrace UC as a service (UCaaS), which represents one in ten UC deployments in our study.
Node4 has recently launched a new UCaaS solution, which brings enterprise-class UCaaS to the mid-market, with all the features of Cisco HCS. These include voice, video, instant messaging and presence, teleconferencing, voicemail and integrated messaging, mobility, and contact centre functionality.
The new report by Node4 entitled ‘Mid-market UC Deployment in 2017:Are mid-sized companies reaping the benefits of UC for improved business performance?’ can be downloaded here.
To book an appointment to see a demo of Node4’s game-changing new mid-market system at UC Expo, or to discuss Node4’s views regarding UC and the mid-market, contact email@example.com.