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News
Apr
12
Posted by Scott Miller on 12 April 2016 08:52 PM

Node4 engineers have been alerted to an issue with customers receiving STUN responses via stun.node4.co.uk.

Should this be causing a problem for any SIPLink connected telephone systems, please use stun2.node4.co.uk whilst we work to resolve this problem.

We apologise for any inconvenience caused by this issue.

UPDATE – 12/04/2016 23:00 – We believe that the problem has been rectified. Further maintenance is required to mitigate the issue (details to follow on 13/04/2016). If any SIPLink customers that are using the stun.node4.co.uk service believe that they have an issue after 23:00 12/04/2016, please raise a support ticket for Node4 UC engineers to investigate.

UPDATE – 13/04/2016 14:40 – The issue experienced was related to a storage issue within the environment that the affected services sit within. Node4 Cloud / Network engineers are currently planning to migrate these services away from their current environment, since it is now legacy. A further update will be provided when this work has been scheduled in detailing the maintenance window / downtime (should this be required).


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