News
Jul
19
Node4 offers Call Reporting & Analytics
Posted by Tom Hassan on 19 July 2018 02:48 PM

Granular call reporting and analytics for the Workplace Experiences platform provides world class call data analysis for hosted collaboration environment.

Node4 announces the availability of Call Reporting & Analytics service for their Cisco HCS based Workplace Experiences solution. The new service addition delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed via a web-based and easy-to-use graphical interface, including user definable dashboards. This provides customers with essential data insights about how the Workplace Experiences service is being used, enabling capacity planning and user adoption as well as granular call analytics. The technology allows customers to identify patterns and plan capacity across their business for all call management.

Node4’s release of their key collaboration services – Workplace Experiences, Customer Experiences and Meeting Experiences, hosted within their resilient MPLS network and built on N4Cloud architecture – provides the robust and flexible foundation for their portfolio of collaboration services. Call Reporting & Analytics provides a key addition to the Workplace Experiences platform and greatly expands on the reporting capabilities of the service.

“UK customers can now benefit from granular visibility and control, enabling them to analyse internal usage of the technology to fully understand user adoption trends,” said Mark Phelps, Collaboration Product Manager for Node4. “The ability to drill down by department, branch office or individual user and have visibility of both incoming and outgoing call statistics is an invaluable tool. We believe it will help us to advance our customers’ service and increase their levels of business insight.”

Customised dashboards can quickly be created and distributed to relevant staff without compromising system security by the clever use of permalink web sharing. By setting up scheduled reporting, departmental heads and decision makers can quickly identify trends in call management and flag tendencies.

Node4’s Collaboration Experiences, removes the complexities of planning, building, and managing infrastructures, and ensures operations are monitored 24/7 by experts to keep businesses operating at peak performance. Node4’s tier 3 data centre facilities in Northampton, Leeds, and Derby use carrier-grade SIP and Session Border Controllers (SBCs) to achieve the highest levels of quality, scalability and service.


Read more »



Jul
19
Node4 offers Call Reporting & Analytics
Posted by Tom Hassan on 19 July 2018 02:48 PM

Granular call reporting and analytics for the Workplace Experiences platform provides world class call data analysis for hosted collaboration environment.

Node4 announces the availability of Call Reporting & Analytics service for their Cisco HCS based Workplace Experiences solution. The new service addition delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed via a web-based and easy-to-use graphical interface, including user definable dashboards. This provides customers with essential data insights about how the Workplace Experiences service is being used, enabling capacity planning and user adoption as well as granular call analytics. The technology allows customers to identify patterns and plan capacity across their business for all call management.

Node4’s release of their key collaboration services – Workplace Experiences, Customer Experiences and Meeting Experiences, hosted within their resilient MPLS network and built on N4Cloud architecture – provides the robust and flexible foundation for their portfolio of collaboration services. Call Reporting & Analytics provides a key addition to the Workplace Experiences platform and greatly expands on the reporting capabilities of the service.

“UK customers can now benefit from granular visibility and control, enabling them to analyse internal usage of the technology to fully understand user adoption trends,” said Mark Phelps, Collaboration Product Manager for Node4. “The ability to drill down by department, branch office or individual user and have visibility of both incoming and outgoing call statistics is an invaluable tool. We believe it will help us to advance our customers’ service and increase their levels of business insight.”

Customised dashboards can quickly be created and distributed to relevant staff without compromising system security by the clever use of permalink web sharing. By setting up scheduled reporting, departmental heads and decision makers can quickly identify trends in call management and flag tendencies.

Node4’s Collaboration Experiences, removes the complexities of planning, building, and managing infrastructures, and ensures operations are monitored 24/7 by experts to keep businesses operating at peak performance. Node4’s tier 3 data centre facilities in Northampton, Leeds, and Derby use carrier-grade SIP and Session Border Controllers (SBCs) to achieve the highest levels of quality, scalability and service.


Read more »



Jul
19
Node4 offers Call Reporting & Analytics
Posted by Tom Hassan on 19 July 2018 10:50 AM

Granular call reporting and analytics for the Workplace Experiences platform provides world class call data analysis for hosted collaboration environment.

Node4 announces the availability of Call Reporting & Analytics service for their Cisco HCS based Workplace Experiences solution. The new service addition delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed via a web-based and easy-to-use graphical interface, including user definable dashboards. This provides customers with essential data insights about how the Workplace Experiences service is being used, enabling capacity planning and user adoption as well as granular call analytics. The technology allows customers to identify patterns and plan capacity across their business for all call management.

Node4’s release of their key collaboration services – Workplace Experiences, Customer Experiences and Meeting Experiences, hosted within their resilient MPLS network and built on N4Cloud architecture – provides the robust and flexible foundation for their portfolio of collaboration services. Call Reporting & Analytics provides a key addition to the Workplace Experiences platform and greatly expands on the reporting capabilities of the service.

“UK customers can now benefit from granular visibility and control, enabling them to analyse internal usage of the technology to fully understand user adoption trends,” said Mark Phelps, Collaboration Product Manager for Node4. “The ability to drill down by department, branch office or individual user and have visibility of both incoming and outgoing call statistics is an invaluable tool. We believe it will help us to advance our customers’ service and increase their levels of business insight.”

Customised dashboards can quickly be created and distributed to relevant staff without compromising system security by the clever use of permalink web sharing. By setting up scheduled reporting, departmental heads and decision makers can quickly identify trends in call management and flag tendencies.

Node4’s Collaboration Experiences, removes the complexities of planning, building, and managing infrastructures, and ensures operations are monitored 24/7 by experts to keep businesses operating at peak performance. Node4’s tier 3 data centre facilities in Northampton, Leeds, and Derby use carrier-grade SIP and Session Border Controllers (SBCs) to achieve the highest levels of quality, scalability and service.


Read more »



Mar
29
The impact of GDPR on the technology sector
Posted by Tom Hassan on 29 March 2018 10:35 AM

The impact of GDPR on the technology sector

From the 25th May 2018, companies that process data, regardless of size, will be held accountable for non-compliance with the regulation, with the responsibility shifting from the Data Controller (the company that collects personal identifiable information) to the Data Processor itself.

Cloud providers and data centre providers will have to adopt stricter security measures, standards and processes within their organisations to protect and handle customer data to ensure they remain compliant with GDPR.

In this article featured on the GDPR:REPORT news, Vicky Withey talks about the implications of GDPR across organisations and how organisations can prepare themselves such as implementing a GDPR legal framework and incident management policy to keep regulated.

Read the full article here.

Download our GDPR Booklet


GDPR-booklet-2
Node4 has identified a number of solutions and services that will enhance your organisation’s protection of data such as N4Threat Detect, Colocation, DR, N4Protect+ and EndPoint Management, which will help you mitigate the risks within your business, keep regulated and protect you from potential fines under GDPR.

Download our GDPR guide to Risks & Solutions and find out what you need to consider in your organisation to secure your data in line with the 2018 GDPR regulations.


Read more »



Mar
29
The impact of GDPR on the technology sector
Posted by Tom Hassan on 29 March 2018 10:35 AM

The impact of GDPR on the technology sector

From the 25th May 2018, companies that process data, regardless of size, will be held accountable for non-compliance with the regulation, with the responsibility shifting from the Data Controller (the company that collects personal identifiable information) to the Data Processor itself.

Cloud providers and data centre providers will have to adopt stricter security measures, standards and processes within their organisations to protect and handle customer data to ensure they remain compliant with GDPR.

In this article featured on the GDPR:REPORT news, Vicky Withey talks about the implications of GDPR across organisations and how organisations can prepare themselves such as implementing a GDPR legal framework and incident management policy to keep regulated.

Read the full article here.

Download our GDPR Booklet


GDPR-booklet-2
Node4 has identified a number of solutions and services that will enhance your organisation’s protection of data such as N4Threat Detect, Colocation, DR, N4Protect+ and EndPoint Management, which will help you mitigate the risks within your business, keep regulated and protect you from potential fines under GDPR.

Download our GDPR guide to Risks & Solutions and find out what you need to consider in your organisation to secure your data in line with the 2018 GDPR regulations.


Read more »



Mar
23
The impact of GDPR on the technology sector
Posted by Tom Hassan on 23 March 2018 12:34 PM

The impact of GDPR on the technology sector

From the 25th May 2018, companies that process data, regardless of size, will be held accountable for non-compliance with the regulation, with the responsibility shifting from the Data Controller (the company that collects personal identifiable information) to the Data Processor itself.

Cloud providers and data centre providers will have to adopt stricter security measures, standards and processes within their organisations to protect and handle customer data to ensure they remain compliant with GDPR.

In this article featured on the GDPR:REPORT news, Vicky Withey talks about the implications of GDPR across organisations and how organisations can prepare themselves such as implementing a GDPR legal framework and incident management policy to keep regulated.

Read the full article here.

Download our GDPR Booklet


GDPR-booklet-2
Node4 has identified a number of solutions and services that will enhance your organisation’s protection of data such as N4Threat Detect, Colocation, DR, N4Protect+ and EndPoint Management, which will help you mitigate the risks within your business, keep regulated and protect you from potential fines under GDPR.

Download our GDPR guide to Risks & Solutions and find out what you need to consider in your organisation to secure your data in line with the 2018 GDPR regulations.


Read more »