News
Apr
10

On Sunday the 16th April 2017 between 19:00 and 00:00 Node4 engineers will be performing scheduled maintenance on core network infrastructure in LD5. This work will involve upgrading firmware on the core switches. All services will remain operational during this time however cloud services in this DC will be “At Risk” until the maintenance is completed.

If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site www.node4.co.uk/support


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Apr
7

As per notification http://www.n4status.com/london-global-switch-1-pop-planned-maintenance-7417-2300-0400/

We will be commencing as scheduled at 23:00 – further updates to follow

23:17 During the pre-maintenance preparation we experienced some instabilities with Cogent peering. This may have resulted in some instabilities for destinations reached through Cogent (mostly international prefixes). This occurred for several minutes starting at 23:05.  We are continuing with the pre-maintenance preparation.

01:15 Engineers are continuing with the planned maintenance.

02:00 Maintenance has been completed successfully – we are now performing final checks

02:10 Maintenance window is now closed, if you have any issue’s please raise with us as soon as possible

 

 

 

 


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Apr
4

Background

On Tuesday 11th April between 21:00 and 00:00 GMT Node4 engineers will be performing scheduled maintenance on the N4 Cloud Portal (portal.n4cloud.co.uk).

 

Impact

During this time the site will be fully available however there may be some momentary disruption as servers are removed from the load balanced farm to apply the release. This will not impact any of the underlying IaaS platform only the management page itself.

If you have any problems accessing your IaaS environment within portal.n4cloud.co.uk during this time please contact the Node4 Service Desk at 0845 123 2229 or www.node4.co.uk/support


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Mar
30
London Global Switch 1 POP Planned Maintenance – 7/4/17 23:00-04:00
Posted by Simon Bell on 30 March 2017 01:41 PM

Background:

We intend to replace a core router with a new high powered router to increase our resiliency and capabilities at this POP

Services & Locations Affected:

London Global Switch 1 POP MPLS and N4-TRANSIT services

Impact:

POP is at risk for the duration of the maintenance, a small amount of customers will have direct downtime as a result of this maintenance, they will be contacted directly. We don’t anticipate any impact to customers outside of GS1. We will be re-routing traffic around this POP and moving traffic off Cogent London for a small period,
As such customers may notice reconvergance’s around this work including latency changes to certain destinations.

Maintenance Window:

Friday 7th April 2017 23:00 – 04:00

Preparation works will start 22:00, with service affecting work beginning at 23.00. We expect the work to take no longer than 2 hours however services will be “at risk” for the full maintenance window.

Maintenance Tracking will be available here

Apologies for any inconvenience this maintenance may cause.

Regards
Node4 Technical Support


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Mar
23

Background

On Wednesday 29th March between 21:00 and 00:00 GMT Node4 engineers will be performing scheduled maintenance on the N4 Cloud Portal (portal.n4cloud.co.uk).

 

Impact

During this time the site will available however there may be some momentary disruption as the new release is applied. This will not impact any of the underlying IaaS platform only the management platform itself.

 

If you have any problems accessing your IaaS environment within Portal.n4cloud.co.uk during this time please contact the Node4 Service Desk at 0845 123 2229 or www.node4.co.uk/support

 

 


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Mar
13
Planned Maintenance – WKF ACI Platform 30/04/2017
Posted by Ben Ward on 13 March 2017 12:21 PM

On Sunday 30th April 2017 @ 8PM Node4 engineers will be performing maintenance on the Northampton ACI platform.

we expect no service disruption, however the platform will be deemed “At Risk” until Monday 1st May 05:00

If you have any questions please contact Node4 Service Desk


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