NHT ACI Cloud Performance Degredation
Posted by Nik Oxley on 03 March 2017 09:25 AM

We are currently experience performance issues relating to the N4Cloud platform hosted in Northampton ACI. Engineers are currently investigation this issue as a priority.


UPDATE: Our engineers have now resolved this issue and performance should have returned to normal.

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MAN Synergy House POP Outage – 12:48 – 12:58
Posted by Simon Bell on 16 November 2016 01:09 PM

Our line provider between Williams House and Synergy House has had an outage starting at 12:48 and returning to service at 12:58.

We are working with the provider to ascertain cause.

Apologies for any inconvenience.


Node4 Technical Support


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Dear Node4 Customers,

In recognition of reduced staffing levels across the industry over the Christmas period, Node4 will be conducting a network and provisioning change freeze from Wednesday 21st December through to Wednesday 4th January 2016. Throughout this period, no non-essential changes will be made to the Node4 or customers networks or the services we provide.

Please ensure any change requests are submitted before Friday 18th December to ensure they can be completed on time. Some exceptions may be permitted where prior agreement has been made (between the customer, the account manager and technical teams).

Node4 will, of course, be available 24/7 over the Christmas period for any emergencies or outages of our services. Support will also be available to those customers with the appropriate support contract. Access to the data centres will always be available.

Should you have any questions or queries, please don’t hesitate to contact us via the ticket system at or through your account manager.

Node4 Technical Support

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Network instability
Posted by Alessandro Rizzo on 10 November 2016 10:48 AM

A provider peering with LINX route servers has advertised incorrect routes to the route servers thus causing issues for Virgin Media subnets.

This has affected a number of providers that peer with LINX.

We have deactivated the route servers and this appears to have resolved the issue.




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Node4 Helpdesk Maintenance : Tuesday 11th October 2016
Posted by Kulvir Gill on 10 October 2016 03:46 PM

On Tuesday 11th October starting 19:00 Node4 will be performing maintenance on our Helpdesk offering which will involve a period of downtime and the target completion time is 21:00 on Tuesday 11th October.

During the maintenance will be unavailable

During this time our preferred method of contact is by telephone on 0845 123 2229.



Tuesday 11th October – 21:00 – Maintenance is now complete

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Re: N4Cloud Northampton Performance Degradation
Posted by Matthew Geck on 25 August 2016 05:46 PM

Thursday 25th August we experienced some high latency on some volumes within our T1 storage in our Northampton Data Centre.


This was first seen around 10:30 BST and was apparent until around 15:00.  Since 15:00 we have taken steps to ease the latency, although it has continued to be higher than normal during the day.


The root cause of this latency has been identified, however we are currently working with our storage vendor to confirm this and mitigate against reoccurrence.


We have taken steps to alleviate the performance issues to this tier, although we expect it to be slightly degraded into the evening until the background process we feel is causing the issue has finished.


We apologise for any inconvenience caused and are investigating any further steps we may be able to take to help until full performance is restored.

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