News
Jul
25

Node4 has become the latest organisation to go live on the VOSS-4-UC management platform.

Node4 has selected VOSS-4-UC to manage its cloud collaboration solution, offering a single pane to manage Cisco Hosted Collaboration Solution (HCS), Shared Architecture and WebEx Teams, and replacing the existing Cisco Unified Communications Domain Management (CUCDM). Today, VOSS Solutions has confirmed that Node4 is now fully operational with VOSS-4-UC, with live customers operating on the service. The migration to VOSS-4-UC from CUCDM took less than three months from build through to go-live, and was completed with minimal service disruption to ongoing operations.

The migration process itself made use of VOSS Overbuild, a VOSS-4-UC capability in which existing customer configurations can be synchronised and built onto the service, without the need to re-enter configuration data. This makes for a fast, non-disruptive and error-free onboarding experience, with data at all times kept within Node4’s secure data centres.

Node4 is one of the first VOSS customers to deploy the latest generation of VOSS-4-UC software (V18.1), thereby taking advantage of the VOSS Business Administration Portal that is included as standard in the release. Business Administration Portal provides an easy-to-use and intuitive interface that enables customer self-service and delegated administration, putting customers in control through a much easier and dynamic MACD process.

Mark Phelps, Collaboration Product Manager at Node4, commented; “The VOSS-4-UC Business Administration Portal allows Node4 to extend the benefits of a top tier cloud collaboration solution to medium enterprises and SMEs, whilst at the same time allowing these customers to stay in control. We are able to delegate administration and empower customer self-service, speed time to resolution of service changes, and provide a much more satisfying end user experience.”

Derek Lipscombe, Director at VOSS Solutions, added; “The VOSS and Node4 teams have worked so well together. This is a dynamic partnership that has created and launched the new VOSS-4-UC platform quickly. Node4 now has a very compelling UC offer for the medium enterprise market and I am sure they will be highly successful.”

Now that VOSS-4-UC is operational, Node4 benefits from a single workflow interface, provisioning a complete build of a typical customer in under 30 minutes. The solution provides:

  • Much faster customer on-boarding
  • Quicker MACD administration – putting customers in control
  • Automated workflows to fuel productivity
  • Better end user experience for customers and admin teams

Read more »



Jul
25

Node4 has become the latest organisation to go live on the VOSS-4-UC management platform.

Node4 has selected VOSS-4-UC to manage its cloud collaboration solution, offering a single pane to manage Cisco Hosted Collaboration Solution (HCS), Shared Architecture and WebEx Teams, and replacing the existing Cisco Unified Communications Domain Management (CUCDM). Today, VOSS Solutions has confirmed that Node4 is now fully operational with VOSS-4-UC, with live customers operating on the service. The migration to VOSS-4-UC from CUCDM took less than three months from build through to go-live, and was completed with minimal service disruption to ongoing operations.

The migration process itself made use of VOSS Overbuild, a VOSS-4-UC capability in which existing customer configurations can be synchronised and built onto the service, without the need to re-enter configuration data. This makes for a fast, non-disruptive and error-free onboarding experience, with data at all times kept within Node4’s secure data centres.

Node4 is one of the first VOSS customers to deploy the latest generation of VOSS-4-UC software (V18.1), thereby taking advantage of the VOSS Business Administration Portal that is included as standard in the release. Business Administration Portal provides an easy-to-use and intuitive interface that enables customer self-service and delegated administration, putting customers in control through a much easier and dynamic MACD process.

Mark Phelps, Collaboration Product Manager at Node4, commented; “The VOSS-4-UC Business Administration Portal allows Node4 to extend the benefits of a top tier cloud collaboration solution to medium enterprises and SMEs, whilst at the same time allowing these customers to stay in control. We are able to delegate administration and empower customer self-service, speed time to resolution of service changes, and provide a much more satisfying end user experience.”

Derek Lipscombe, Director at VOSS Solutions, added; “The VOSS and Node4 teams have worked so well together. This is a dynamic partnership that has created and launched the new VOSS-4-UC platform quickly. Node4 now has a very compelling UC offer for the medium enterprise market and I am sure they will be highly successful.”

Now that VOSS-4-UC is operational, Node4 benefits from a single workflow interface, provisioning a complete build of a typical customer in under 30 minutes. The solution provides:

  • Much faster customer on-boarding
  • Quicker MACD administration – putting customers in control
  • Automated workflows to fuel productivity
  • Better end user experience for customers and admin teams

Read more »



Jul
25

Node4 has become the latest organisation to go live on the VOSS-4-UC management platform.

Node4 has selected VOSS-4-UC to manage its cloud collaboration solution, offering a single pane to manage Cisco Hosted Collaboration Solution (HCS), Shared Architecture and WebEx Teams, and replacing the existing Cisco Unified Communications Domain Management (CUCDM). Today, VOSS Solutions has confirmed that Node4 is now fully operational with VOSS-4-UC, with live customers operating on the service. The migration to VOSS-4-UC from CUCDM took less than three months from build through to go-live, and was completed with minimal service disruption to ongoing operations.

The migration process itself made use of VOSS Overbuild, a VOSS-4-UC capability in which existing customer configurations can be synchronised and built onto the service, without the need to re-enter configuration data. This makes for a fast, non-disruptive and error-free onboarding experience, with data at all times kept within Node4’s secure data centres.

Node4 is one of the first VOSS customers to deploy the latest generation of VOSS-4-UC software (V18.1), thereby taking advantage of the VOSS Business Administration Portal that is included as standard in the release. Business Administration Portal provides an easy-to-use and intuitive interface that enables customer self-service and delegated administration, putting customers in control through a much easier and dynamic MACD process.

Mark Phelps, Collaboration Product Manager at Node4, commented; “The VOSS-4-UC Business Administration Portal allows Node4 to extend the benefits of a top tier cloud collaboration solution to medium enterprises and SMEs, whilst at the same time allowing these customers to stay in control. We are able to delegate administration and empower customer self-service, speed time to resolution of service changes, and provide a much more satisfying end user experience.”

Derek Lipscombe, Director at VOSS Solutions, added; “The VOSS and Node4 teams have worked so well together. This is a dynamic partnership that has created and launched the new VOSS-4-UC platform quickly. Node4 now has a very compelling UC offer for the medium enterprise market and I am sure they will be highly successful.”

Now that VOSS-4-UC is operational, Node4 benefits from a single workflow interface, provisioning a complete build of a typical customer in under 30 minutes. The solution provides:

  • Much faster customer on-boarding
  • Quicker MACD administration – putting customers in control
  • Automated workflows to fuel productivity
  • Better end user experience for customers and admin teams

Read more »



Jul
19
Node4 offers Call Reporting & Analytics
Posted by Tom Hassan on 19 July 2018 02:48 PM

Granular call reporting and analytics for the Workplace Experiences platform provides world class call data analysis for hosted collaboration environment.

Node4 announces the availability of Call Reporting & Analytics service for their Cisco HCS based Workplace Experiences solution. The new service addition delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed via a web-based and easy-to-use graphical interface, including user definable dashboards. This provides customers with essential data insights about how the Workplace Experiences service is being used, enabling capacity planning and user adoption as well as granular call analytics. The technology allows customers to identify patterns and plan capacity across their business for all call management.

Node4’s release of their key collaboration services – Workplace Experiences, Customer Experiences and Meeting Experiences, hosted within their resilient MPLS network and built on N4Cloud architecture – provides the robust and flexible foundation for their portfolio of collaboration services. Call Reporting & Analytics provides a key addition to the Workplace Experiences platform and greatly expands on the reporting capabilities of the service.

“UK customers can now benefit from granular visibility and control, enabling them to analyse internal usage of the technology to fully understand user adoption trends,” said Mark Phelps, Collaboration Product Manager for Node4. “The ability to drill down by department, branch office or individual user and have visibility of both incoming and outgoing call statistics is an invaluable tool. We believe it will help us to advance our customers’ service and increase their levels of business insight.”

Customised dashboards can quickly be created and distributed to relevant staff without compromising system security by the clever use of permalink web sharing. By setting up scheduled reporting, departmental heads and decision makers can quickly identify trends in call management and flag tendencies.

Node4’s Collaboration Experiences, removes the complexities of planning, building, and managing infrastructures, and ensures operations are monitored 24/7 by experts to keep businesses operating at peak performance. Node4’s tier 3 data centre facilities in Northampton, Leeds, and Derby use carrier-grade SIP and Session Border Controllers (SBCs) to achieve the highest levels of quality, scalability and service.


Read more »



Jul
19
Node4 offers Call Reporting & Analytics
Posted by Tom Hassan on 19 July 2018 02:48 PM

Granular call reporting and analytics for the Workplace Experiences platform provides world class call data analysis for hosted collaboration environment.

Node4 announces the availability of Call Reporting & Analytics service for their Cisco HCS based Workplace Experiences solution. The new service addition delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed via a web-based and easy-to-use graphical interface, including user definable dashboards. This provides customers with essential data insights about how the Workplace Experiences service is being used, enabling capacity planning and user adoption as well as granular call analytics. The technology allows customers to identify patterns and plan capacity across their business for all call management.

Node4’s release of their key collaboration services – Workplace Experiences, Customer Experiences and Meeting Experiences, hosted within their resilient MPLS network and built on N4Cloud architecture – provides the robust and flexible foundation for their portfolio of collaboration services. Call Reporting & Analytics provides a key addition to the Workplace Experiences platform and greatly expands on the reporting capabilities of the service.

“UK customers can now benefit from granular visibility and control, enabling them to analyse internal usage of the technology to fully understand user adoption trends,” said Mark Phelps, Collaboration Product Manager for Node4. “The ability to drill down by department, branch office or individual user and have visibility of both incoming and outgoing call statistics is an invaluable tool. We believe it will help us to advance our customers’ service and increase their levels of business insight.”

Customised dashboards can quickly be created and distributed to relevant staff without compromising system security by the clever use of permalink web sharing. By setting up scheduled reporting, departmental heads and decision makers can quickly identify trends in call management and flag tendencies.

Node4’s Collaboration Experiences, removes the complexities of planning, building, and managing infrastructures, and ensures operations are monitored 24/7 by experts to keep businesses operating at peak performance. Node4’s tier 3 data centre facilities in Northampton, Leeds, and Derby use carrier-grade SIP and Session Border Controllers (SBCs) to achieve the highest levels of quality, scalability and service.


Read more »



Jul
19
Node4 offers Call Reporting & Analytics
Posted by Tom Hassan on 19 July 2018 10:50 AM

Granular call reporting and analytics for the Workplace Experiences platform provides world class call data analysis for hosted collaboration environment.

Node4 announces the availability of Call Reporting & Analytics service for their Cisco HCS based Workplace Experiences solution. The new service addition delivers leading call detail records (CDR) reporting, call analytical and utilisation data, accessed via a web-based and easy-to-use graphical interface, including user definable dashboards. This provides customers with essential data insights about how the Workplace Experiences service is being used, enabling capacity planning and user adoption as well as granular call analytics. The technology allows customers to identify patterns and plan capacity across their business for all call management.

Node4’s release of their key collaboration services – Workplace Experiences, Customer Experiences and Meeting Experiences, hosted within their resilient MPLS network and built on N4Cloud architecture – provides the robust and flexible foundation for their portfolio of collaboration services. Call Reporting & Analytics provides a key addition to the Workplace Experiences platform and greatly expands on the reporting capabilities of the service.

“UK customers can now benefit from granular visibility and control, enabling them to analyse internal usage of the technology to fully understand user adoption trends,” said Mark Phelps, Collaboration Product Manager for Node4. “The ability to drill down by department, branch office or individual user and have visibility of both incoming and outgoing call statistics is an invaluable tool. We believe it will help us to advance our customers’ service and increase their levels of business insight.”

Customised dashboards can quickly be created and distributed to relevant staff without compromising system security by the clever use of permalink web sharing. By setting up scheduled reporting, departmental heads and decision makers can quickly identify trends in call management and flag tendencies.

Node4’s Collaboration Experiences, removes the complexities of planning, building, and managing infrastructures, and ensures operations are monitored 24/7 by experts to keep businesses operating at peak performance. Node4’s tier 3 data centre facilities in Northampton, Leeds, and Derby use carrier-grade SIP and Session Border Controllers (SBCs) to achieve the highest levels of quality, scalability and service.


Read more »