Connectivity - Northampton to Telehouse
Posted by on 01 March 2018 03:48 PM
March 1, 2018 3:48PM GMT
Investigating - We have identified a outage on DWDM services between DC-4 and Telehouse pop.

Engineers are investigating the cause. No work was and is being undertaken by Node4 at this time.

March 1, 2018 5:21PM GMT
Monitoring - All services were restored at 16:35:29. Initial feedback from our fibre provider is that there was a fibre fault between Milton Keynes and London. We are waiting on confirmation of root cause and that the fibre issue has been permanently resolved.

March 1, 2018 5:24PM GMT
Monitoring - Current Status is Operational

March 1, 2018 8:33PM GMT
Resolved - We have had confirmation from our provider that the fibre break joint has been repaired.

They have given an all clear on the incident.

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Derby DC2 internet connectivity
Posted by on 27 February 2018 12:57 PM
February 27, 2018 12:57PM GMT
Investigating - We are aware of instances of packet loss effecting a number of customers in DC2 we are currently investigating the cause. If you are experiencing a problem please raise a ticket with the Service Desk

February 27, 2018 3:03PM GMT
Monitoring - We have found and resolved the issues with the internet transit. This was caused by abnormal traffic flow on a customer port, this resulted in intermittent congestion and packet loss within a member link of an aggregated ethernet bundle. We are investigating steps to mitigate any re-occurrence
In the unlikely event you continue to experience issues please raise a ticket with the Service Desk

March 1, 2018 8:34PM GMT
Resolved - Services have remained stable, this incident is now closed.

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February 5, 2018 11:26AM GMT
Scheduled - On Sunday 25th February, engineers will be performing maintenance on the N4Protect management platform. This is required as part of ongoing service improvements. Management systems will be unavailable and will be upgraded as part of this maintenance.

Minor configuration changes may be required on the N4Protect firewalls to accommodate the upgraded systems, but this is not expected to affect the platform.


At Risk – Sunday 25th February 22:00 – Monday 26th February 02:00 GMT

No impact is expected to the N4Protect firewalls, however they should be considered “At Risk” for the duration of the window.

N4Protect management systems will not available during this maintenance, customers will be unable to raise their own changes and should raise any urgent changes with Node4's Service Desk.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Node4 Technical Support

February 25, 2018 10:13PM GMT
Active - Engineers are starting this maintenance. N4Protect management systems will shortly be unavailable. Any customers requiring urgent changes should raise these with Node4's Service Desk by the usual methods.

February 26, 2018 12:25AM GMT
Active - Engineers are now proceeding to upgrade N4Protect management systems. Further updates will be provided as they are available.

February 26, 2018 12:52AM GMT
Active - Engineers have completed the upgrade and are performing final checks. An all clear will be given once complete.

February 26, 2018 12:55AM GMT
Completed - Engineers have now finished all checks are this maintenance is complete. Any customers experiencing issues following this maintenance should raise with Node4's Service Desk for further investigation.

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SIPLink Leeds- Failing calls
Posted by on 23 February 2018 12:27 PM
February 23, 2018 12:27PM GMT
Investigating - We are investigating reports that new call attempts over our Leeds SBCs are failing. Customers who make use of the Leeds SIPLink platform may see a portion of outbound calls fail or an increase in traffic from the Derby SBCs as calls fail over.

February 23, 2018 1:14PM GMT
Resolved - We experienced a failure of our Leeds SBCs which caused call delivery to stop. A fail-over was performed to restore service however our vendor has advised that an upgrade is recommended. Currently we have new hardware undergoing testing internally and as we progress with this we will contact customers individually to discuss further.

As it stands service has been restored but Node 4 will continue to monitor the Leeds SIPLink platform closely.

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DWDM & Ethernet Services Essential Maintenance - Manchester
Posted by on 23 February 2018 12:05 AM
February 7, 2018 1:34PM GMT
Scheduled - Essential maintenance will be performed on LDN fibre in Manchester.

Location: Trafford Wharf Rd Manchester
Summary: Diversionary Works
Details of Work to be carried out:
A new section of 96F cable will have been presented and prepped prior to any outage. The existing 96F LDN cable will require cutting at both these locations and the new section of cable installed will be spliced in its place.

This work will take place on 23rd February between 00:05 and 07:00

During this maintenance a limited number of customer circuits will be directly affected - these customers will be notified directly by end of Friday 9th Feb.

MPLS Services provided from our Manchester POP will deemed at risk as core network circuit resiliency will be reduced during this period.

February 23, 2018 12:05AM GMT
Active - Scheduled maintenance is starting.

February 23, 2018 7:00AM GMT
Completed - Scheduled maintenance is complete.

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Node4 launches ServicesGateway which is designed to help customers realise the value of digital transformation, by allowing them to take advantage of new services, while reducing risk and costs.

Through the new ServicesGateway, customers can connect to the Node4 environment through Node4’s UK network and then use it as a springboard to access other services from Node4; as well as third party providers, public cloud, SaaS and a host of other applications and software to support their digital transformation journey’s.

The new solution allows customers to easily transition to a digital environment, without the risk or costs associated with a big move and making all legacy equipment redundant in one go. By taking a customer’s legacy hardware and moving it into a Node4 rack, customers can access new services alongside their existing infrastructure.

Commenting on the launch Steve Denby, Head of Solution Sales, Node4 said: “Today, everything is connected and our lives revolve around services, data and applications. In the world of Cloud Services and Hosting, unfortunately one solution doesn’t fit all workloads; and therefore, Hybrid Cloud has now fast become the leading go-to infrastructure design. Node4’s history of owning and running datacentres gave us a great pedigree to build our own network and from there offer customers a gateway, to take advantage of multiple services from Node4 and other providers.  Our Service Gateway offering is about supporting our customers in placing their workloads on the right services while maintaining control, backups, continuity and security.”

Node4 can also support customers to modernise their legacy applications.

Speaking about the service, Steve Denby added: Node4 can work with customers, developers and application support teams to review your existing applications and see if they are suitable for containerisation. Containerising your legacy applications not only allows you to deploy your applications on modern operating systems and infrastructure such as the Node4 Cloud, but it also lets you reduce your on-premise legacy server footprint, by removing the requirement to support old hardware and out of support operating systems.”

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