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N4Status

Node4 status page detailing information about incidents and planned maintenance:

http://www.n4status.co.uk

News
Jun
2
Network Issues affecting Derby DC
Posted by on 02 June 2017 05:01 PM
June 2, 2017 5:01PM BST
Investigating - We are experiencing issues with a core router in the Derby Data Centre. This is currently being investigated.

June 2, 2017 5:19PM BST
Identified - One of the three core routers in Derby is experiencing high CPU load resulting in instability of routing protocols. We have re-routed some services around the router while we investigate further, however some services will continue to be impacted.

June 2, 2017 5:29PM BST
Monitoring - We believe we have resolved the issue. We are currently monitoring to confirm the fix.

June 2, 2017 5:31PM BST
Monitoring - We are continuing to monitor however services are at risk

June 2, 2017 6:32PM BST
Resolved - This root cause of this issue has been traced to a customer network attached the MPLS PE. We took measures to mitigate the issue and then worked with the customer to resolve their issue. Services are no longer at risk. If you require a RFO please request through a support ticket. Node4 apologise for this service disruption.


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Jun
1
Storage Related Issues
Posted by on 01 June 2017 04:27 PM
June 1, 2017 4:27PM BST
Identified - We are currently investigating an issue affecting our Cloud storage platform within the Leeds/Wakefield Cloud.

June 1, 2017 4:57PM BST
Identified - Engineers from both our Cloud and Network teams are continuing to investigate this issue as a priority.

June 1, 2017 5:17PM BST
Monitoring - Both our Cloud and Network teams are continue to investigate this issue and the platform now appears to be stable. However, we are continue to monitor this and, at this time do not consider the issue to be resolved. Therefore the service should be considered at risk.

June 1, 2017 6:42PM BST
Resolved - This issue has been confirmed to be resolved now by our engineers.


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May
31

Node4 achieves Master Designation worldwide to sell and deliver UC as a Service

Node4 has achieved the Cisco® Master Service Provider (CMSP) designation for a new category; the Cisco Powered UC as a Service based on HCS (HCS).

Node4 has also successfully met all criteria required to renew the Master Service Provider designation for Cisco Powered Infrastructure as a Service (IaaS) and Cisco Powered Disaster Recovery as a Service (DRaaS). Node4 will continue to be identified as a Cloud and Managed Services Master Partner in the Cisco Partner Locator.

The CMSP is a comprehensive framework that recognises, helps to enable, and rewards partners who offer cloud, managed, or virtual managed services based on Cisco technologies.

CMSP accredited providers must meet various Cisco requirements to prove that they have the ability to develop, deliver, manage, and support Cisco-based cloud and managed service solutions.

This certification by CMSP recognises that Node4 has achieved an elite level of expertise to sell and deliver cloud based and managed services. To be able to offer these services as Cisco Powered Services, Node4 needed to complete a rigorous third-party audit. This audit verifies that services are delivered with enterprise-class reliability, security and support.

Node4 is one of a few number of Cisco partners to have invested time and money into the CMSP accreditation.

“Renewing the Master Service Provider designation was very important to us at Node4. Achieving the designation for the new UCaaS, HCS based solution in addition to the original two clearly validates Node4’s commitment to delivering world-class cloud infrastructures and services,”

Andrew Gilbert, CEO, Node4.

“Through this accreditation, our customers can be confident they are working with the right partner to help them fulfil the potential of deploying cloud solutions, with a best practice approach to managing and designing Cisco-based solutions.”

The Master Service Provider designation also recognizes Node4’s investment and commitment to providing cloud and managed services at Cisco’s highest standards. The shared goal is to help businesses and organisations realize faster time to value.


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May
27
N4Protect Connectivity issues
Posted by on 27 May 2017 12:31 PM
May 27, 2017 12:31PM BST
Investigating - We have had number of reports of issues with services terminating on the NHT Cloud. There are currently a number engineers investigating this. More updates to follow

May 27, 2017 2:33PM BST
Investigating - Following further investigation we believe we located an issue with N4Protect firewalls. This will be affecting customers utilizing this service. We are still investigating. More updates to follow.

May 27, 2017 3:24PM BST
Identified - Following the investigation we located this down to a faulty SFP.

This has now been replaced ad we have seen services restored and looking stable.

May 27, 2017 3:26PM BST
Monitoring - With the replacement SPF now in we will monitor this closely.

If you experience any issues please do let our service desk know.

May 30, 2017 8:11AM BST
Resolved - Following a couple of days since the replacement of the SFP, we have seen services remain stable.

As such this incident is now resolved.


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May
26
May 15, 2017 10:48AM BST
Scheduled - Background

On Friday 26th May, engineers will be upgrading software on N4Protect firewall hardware at both our Wakefield and Northampton datacentres. This is required to resolve a number of known issues, enabling N4Protect to continue providing a dependable security service to our customers.

N4Protect is deployed in a highly available cluster and firewalls will be upgraded linearly, as a result services are expected to failover while each firewall is upgraded. However, we are issuing this notification in case of any unexpected impact from this planned maintenance.

Impact

At Risk – Friday 26th May 22:00 – 02:00 GMT

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.
Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

May 26, 2017 10:14PM BST
Active - Node4 engineers are on site and carrying out preparatory works before the main maintenance begins. All services should now be considered "at risk" until an all clear is given, however no impact to services are expected during these initial steps. A further update will be provided when the main upgrades start.

May 26, 2017 10:56PM BST
Active - Node4 engineers will now begin upgrading the N4Protect firewalls, the primary firewall will be upgraded first, at this time services are expected to failover from the primary unit to the secondary unit with minimal disruption to customer services. Once this is complete, the secondary unit will then be upgraded. Further updates will be provided as the maintenance progresses.

May 27, 2017 12:15AM BST
Active - First stage of upgrades has been completed, engineers are currently verifying the status of the firewalls and gathering information. The second stage of upgrades will begin shortly.

May 27, 2017 12:23AM BST
Active - Node4 engineers will now begin the second stage of upgrading the N4Protect firewalls, the primary firewall will be upgraded first, at this time services are expected to failover from the primary unit to the secondary unit with minimal disruption to customer services. Once this is complete, the secondary unit will then be upgraded. Further updates will be provided as the maintenance progresses.

May 27, 2017 12:48AM BST
Active - Second stage of upgrades has been completed, engineers are currently verifying the status of the firewalls and gathering information. An all clear update will be issued once checks are completed.

May 27, 2017 1:06AM BST
Active - Engineers have now completed all checks and consider this maintenance completed successfully. If customers do experience any issues following this maintenance, please raise a case to the Node4 Service Desk for assistance.

May 27, 2017 1:07AM BST
Completed - Maintenance completed.


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May
25
Chiller Maintenance DC3
Posted by on 25 May 2017 08:00 AM
May 24, 2017 9:31AM BST
Scheduled - We will be performing water circuit maintenance on DC3 Chiller 1 on Thursday. Cooling capacity in the DC3 Halls 1 and 2 should not be affected, but you may see slight changes in temperature as airflow changes. We will have M&E engineers onsite throughout the works.

May 25, 2017 8:00AM BST
Active - Scheduled maintenance is starting.

May 25, 2017 5:00PM BST
Completed - Scheduled maintenance is complete.


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