May 2, 2018 5:40PM BST
Scheduled - Background Summary

Node4 are committed to delivering the best possible network service and uptime.
We continually invest in our infrastructure to meet customer requirements and capacity demands.
During the next two months engineers will be installing new core routers in to our data centres.
These core routers will support MPLS and Internet Transit services.

This work is not expected to have any impact on connectivity and cloud services however there will be increased risk during the maintenance.
The core network uses a resilient design, some of this resilience will be temporarily reduced during the maintenance window.
Engineers will also be costing out links and enabling new routing peers which has the potential to cause transient network connectivity while routing convergence occurs.

DC-4 Part 1 - 00:00-05:00 BST Wednesday 16th
DC-4 Part 2 - 00:00-05:00 BST Thursday 17th

Preparation work will commence at 00:00 with changes commencing at 01:00

We encourage all our customers to please check our network status page during the maintenance updates and tracking.

Our network operations engineers will closely monitor the work and will do everything possible to minimize any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please contact Node4 Technical Support

Node4 Technical Support

May 16, 2018 12:37AM BST
Active - Maintenance will commence at 01:00 as scheduled. Further updates to follow.

May 16, 2018 2:31AM BST
Active - Maintenance is continuing as planned. Further updates to follow.

May 16, 2018 3:08AM BST
Completed - Maintenance has been completed successfully without any service impact. This maintenance window is now closed.

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N4 - Outage - N4Protect
Posted by on 15 May 2018 10:03 PM
May 15, 2018 10:03PM BST
Monitoring - Services Affected: - Cloud, Networks and Security.

Nature of Issue: - Our monitoring platforms have alerted us to a failover event between Leeds and Northampton. We're currently investigating the cause of this.

Characteristics of Issue: - Services don't appear to have been impacted as the platform has redundant connection between our DCs.

Next Status Update: - 16/05/18 at 09:00

May 16, 2018 11:21AM BST
Resolved - N4Protect platform has been confirmed as stable this morning.

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An alarming 92% of UK mid-market IT leaders don’t believe that their workforce is ready to embrace digital transformation, according to a new ‘Mid-market IT priorities 2018’ report published by Node4. The research also finds that budgets, recruitment, and middle management challenges are affecting organisations, resulting in them having to revaluate their priorities and workforces to transform and increase revenue.

This year, mid-market priorities have shifted to include workforce productivity and digital transformation, both of which are integral to helping organisations meet revenue expectations and in contributing a predicted €1.11 trillion to the economy. Yet despite this change of attitude, many of the benefits of digital transformation are being overlooked, and responsibilities within the businesses are unclear.

When mid-market companies were asked to think about digital transformation and what statements apply to them, it was found that:

  • Nearly a third (29%) believe middle management is standing in the way of innovation
  • Only 23% think their business can support younger workers
  • 17% agreed that digital transformation will enable them to better support customers
  • 16% feel digital transformation will help them to remain competitive

Mid-market organisations should look to recalibrate their approach towards digital transformation, especially as leaders also expect IT budgets to drop by almost 15% from 2017, and 40% say they find it harder to recruit appropriate staff. To help, IT leaders need to invest in agile cloud solutions that don’t require complete business overhauls; which will show business stakeholders the benefits of innovation including customer satisfaction and increased revenue.

“There are a number of obstacles ahead for mid-market organisations, including decreasing IT budgets. The results from the mid-market report show that there appears to be a lack of digital transformation projects for many mid-market companies,” commented Paul Bryce, Chief Commercial Officer at Node4. “The sector is one of the biggest contributors to the UK economy and businesses can’t afford to not see the value in digital transformation. It’s imperative that businesses understand that they can do more with less through the adoption of cloud technology – particularly collaboration and automation tools; which can alleviate and empower employees, and be hosted and maintained by managed service providers to reduce risks and costs. At Node4 we are working with our customers to overcome these challenges and embrace the benefits which digital transformation brings.”

Please download ‘Mid-market IT priorities in 2018: How mid-market companies have changed their priorities over the last year to simultaneously drive growth and mitigate risks’ here.

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May 10, 2018 3:08PM BST
Scheduled - In order to replace the failed hardware in the Northampton Cloud platform the Vendor requires a period of live testing. It is possible that during this window services will experience periods of intermittent connectivity

May 10, 2018 11:00PM BST
Active - Scheduled maintenance is starting.

May 11, 2018 2:00AM BST
Completed - Scheduled maintenance is complete.

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May 9, 2018 3:21PM BST
Scheduled - Due to the incident today we need to replace the failed hardware. While no disruption is expected the platform will be considered at risk until the maintenance is completed

May 9, 2018 6:00PM BST
Active - Scheduled maintenance is starting.

May 9, 2018 8:00PM BST
Completed - Scheduled maintenance is complete.

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Northampton Cloud Platform
Posted by on 09 May 2018 11:24 AM
May 9, 2018 11:24AM BST
Investigating - Monitoring has alerted us to an issue with the Northampton Cloud we are currently investigating the cause.

May 9, 2018 12:32PM BST
Identified - One of the leaf switches has crashed due to a known bug. We are liaising with vendor TAC. We also have replacement hardware on route to site as a contingency.
All traffic has failed over to resilient parts of the network

May 9, 2018 1:29PM BST
Identified - An engineer is currently onsite re-imaging the failed switch. If this fails to recover the device it will be replaced

May 9, 2018 1:41PM BST
Monitoring - Users should not currently be seeing issues but the platform remains at risk

May 9, 2018 3:04PM BST
Monitoring - The hard drive of the switch has failed meaning a rebuild is not possible. The replacement switch is being prepared and will be added to the live network as part of an emergency maintenance at 6pm today

May 9, 2018 6:04PM BST
Monitoring - Engineers are now replacing the faulty switch. Services should be considered at risk. A further update will be provided once complete.

May 9, 2018 6:52PM BST
Monitoring - The work to replace the failed switch may have caused service disruption, engineers are continuing to work on the issue a further update will be provided in 30 minutes

May 9, 2018 7:17PM BST
Monitoring - The new switch is now up and configured, there are some residual errors which are under investigation. Some customers may still be seeing service disruption

May 9, 2018 7:32PM BST
Monitoring - The replacement switch has been removed from the live platform following further analysis of the errors the maintenance has been backed out. Customers should see no further disruption to connectivity. We are consulting further with vendor TAC to rectify the issue

May 10, 2018 9:41AM BST
Investigating - The replacement of the leaf switch in last nights emergency maintenance failed. Engineers are continuing to work closely with TAC to obtain a root cause and fix as soon as possible.

Apologies for any inconvenience.

May 10, 2018 9:58AM BST
Monitoring - The platform remains at risk this morning and is being monitored closely. We are continuing to engage with vendor TAC to add the replacement hardware back to the network. A further update will be made available at 12pm

May 10, 2018 12:22PM BST
Monitoring - Troubleshooting is continuing with the vendor. It is possible that a further maintenance window is required later this evening which may be service impacting. Further details to follow by 2pm

May 10, 2018 2:22PM BST
Monitoring - Vendor TAC have advised that they require us to perform live trouble shooting of the affected device to identify the root cause.
To this end we have planned an emergency maintenance window commencing at 11pm and ending at 2am this evening. It is anticipated that during this live troubleshooting there will be periods of instability to services connected to this platform

Further updates will be provided following the maintenance window tonight

May 10, 2018 11:53PM BST
Monitoring - Engineers have begun the phase of testing which is potentially intrusive. All testing completed so far has been completed without impact to services.
The next update will be available by 1am

May 11, 2018 1:05AM BST
Monitoring - We have added the new leaf switch back into the network but are seeing some services impacted. This is being investigated by the engineers and vendor TAC
A further update will be provided by 2am

May 11, 2018 2:12AM BST
Monitoring - We are continuing to investigate issues within the platform with vendor TAC although some services have been restored several services are still at risk. We are continuing to work to restore resilience to the remaining services
We will provide a further update by 3am

May 11, 2018 3:02AM BST
Monitoring - The engineers have now patched all cables into the replacement switch . We are in the final stages of checking all infrastructure and are monitoring closely.
A further update will be supplied by 4am

May 11, 2018 4:17AM BST
Monitoring - All services have been restored to full resiliency as of 3:30am. The platform remains under close monitoring for the next 24 hours.
An RFO will be issued in due course

We apologise for the inconvenience caused

May 22, 2018 10:33AM BST
Resolved - We have monitored the platform for the past week. There have been no further errors.

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