News
Nov
29
November 29, 2017 9:24PM GMT
Scheduled - On Wednesday 29th November, engineers will be performing emergency maintenance on the Leeds/Wakefield ACI cloud platform. This is required to troubleshoot a suspected software issue with one of the switches, the affected switch will be restarted as part of this maintenance.

Leeds/Wakefield ACI cloud is deployed with redundant switching infrastructure and switches will be rebooted individually, as a result services are not expected to be impacted. However, we are issuing this notification in case of any unexpected issues.


Impact

At Risk – Wednesday 29th November 22:00 – 23:59 GMT

No impact is expected to Leeds/Wakefield ACI cloud, however they should be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.


Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Regards,
Node4 Technical Support

November 29, 2017 10:01PM GMT
Active - Engineers are starting this maintenance and services should now be considered at risk.

November 29, 2017 10:48PM GMT
Active - Engineers have completed this work and are carrying out checks before closing the maintenance window.

November 29, 2017 11:08PM GMT
Completed - All checks completed, maintenance closed.


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Nov
29
URGENT: Nvault Version 6 EMERGENCY MAINTENANCE
Posted by on 29 November 2017 02:15 PM
November 28, 2017 4:04PM GMT
Scheduled - Due to ceasing of support for Nvault version 6, we are required to perform emergency maintenance work on the Nvault version 6 platform in order to upgrade all backup data to that of Nvault version 7. This will result in all version 6 client backups jobs being unable to run during the maintenance period.

We will provide further updates throughout the stages of this maintenance work.


November 29, 2017 2:15PM GMT
Active - Update to Nvault maintenance please find the new Nvault version 7 client (https://nv0.nvault.co.uk/cbs/system/ShowDownload.do) we aim to have your existing version 6 accounts and backup sets imported by the morning of the 30th of November this will allow you to run your backups on that day once your account is accessible please ensure you have your encryption keys noted down before removing the version 6 client ready for entering into the new client, we will send you an email once your version 7 account is active all you need to do is run a backup in version 7 this will complete the migration all settings will be carried over for including backup set and there configurations.

November 29, 2017 4:39PM GMT
Active - Update: The maintenance has now been completed for upgrading user accounts and data, please can all users trying logging into the new V7 client (download it from here: https://nv0.nvault.co.uk/cbs/system/ShowDownload.do).

You may receive an error until each backup set has run once, but this is to be expected. If you are having any issues with this then please raise a ticket to support@node4.co.uk.

November 30, 2017 2:38PM GMT
Completed - Maintenance completed. If there are any issues then please raise a support case to support@node4.co.uk.



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Nov
28
Northampton Core Switch Firmware Upgrade
Posted by on 28 November 2017 06:58 PM
November 9, 2017 12:25PM GMT
Scheduled - On Tuesday 28th November 2017 @ 19:00 Node4 Engineers will be carrying out work to upgrade the firmware on one of of the core switches upstream to the cloud platform at Northampton

We expect failover to be around 1-3 minutes or less while we re-route traffic around the core switch, you may experience slight degradation across MPLS and Internet transit paths while traffic is re-routed.

Please note that this maintenance work has now been expanded to include some switches that are attached to the cloud environment

We therefore deem this window AT RISK until Tuesday 28th November 2017 @ 23:30.

November 28, 2017 6:58PM GMT
Active - 19:00 - Engineers are about to start this maintenance window

November 28, 2017 8:08PM GMT
Active - 20:08: Engineers are now proceeding to the next stage of upgrades

November 28, 2017 9:47PM GMT
Active - 21:47: Engineers are completing the firmware upgrade and on the last few switches

November 28, 2017 10:42PM GMT
Active - 22:41: Engineers are completing final checks

November 28, 2017 11:06PM GMT
Completed - 23:15: Engineers have completed the maintenance window


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Nov
27
N4Cloud Portal Maintenance 27/11/17 - 21:00 - 00:00
Posted by on 27 November 2017 09:14 PM
November 15, 2017 6:15PM GMT
Scheduled - On Monday the 27th November 2017 between 21:00 and 00:00 Node4 engineers will be performing scheduled maintenance on the N4Cloud Portal (portal.n4cloud.co.uk) to apply a software release.

The site https://portal.n4cloud.co.uk will be unavailable during the upgrade however all the underlying customer virtual machines managed through this portal will not be affected.

Engineers will endeavour to minimize the N4Cloud Portal downtime however if you need to access the site during the maintenance window please contact the Node4 Service Desk who can assist.

Please note this work will not impact vportal.n4cloud.co.uk


November 27, 2017 9:14PM GMT
Active - This maintenance window has begun. Please contact the Node4 Service Desk if you have any issues

November 27, 2017 10:34PM GMT
Completed - The maintenance is now complete. Any issues please contact the Node4 Service Desk.

Many thanks


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Nov
27
Node4 appoints Tom Needs as Chief Operations Officer
Posted by Tom Hassan on 27 November 2017 05:13 PM

Newly created position to bolster senior leadership team and support company’s rapid expansion

Node4 is pleased to announce the appointment of Tom Needs as Chief Operations Officer, a newly created position within the company. Needs, who has previously held positions with Rackspace and Adapt, brings an impressive track record to this role where he will be responsible for running the operational and service delivery functions of the business; and ensuring that we deliver highest levels of customer satisfaction and experience.

Andy Gilbert, CEO, Node4, comments: “Our appointment of Tom at board level comes at a critical time for us as we look to position ourselves for the next stage of growth. Tom has been pivotal in helping several businesses scale up and evolve their service offering over the years, and with his wealth of knowledge and expertise Node4 can continue to deliver an outstanding customer experience to its existing customer base and prospects across all of our service lines.”

Tom has more than 15 years of experience within the managed services industry. Tom was a board member at, and COO of, Adapt, a company backed by Lyceum Capital. Here Tom was responsible for transforming operational and service delivery capabilities to support the company’s transition from a reseller into an award-winning Hybrid Managed Cloud Services business; and then subsequently selling the business to Datapipe. Prior to joining Adapt, Tom was VP at Rackspace EMEA. Here he spearheaded Rackspace’s £145million Enterprise division, and had full accountability for sales, marketing and service delivery.

Tom Needs said: “Having admired Node4’s transformation into a market-leading UK Managed Services player for some time now, I am thrilled to be joining the company as Chief Operations Officer. Node4 is a fast-growing company with a great reputation within the industry, and I look forward to enhancing and developing the existing foundations of the company to deliver a diverse range of critical services to solve the evolving needs of Node4’s customers.”

Needs’ appointment follows a period of sustained success and growth for Node4. Over the last three years Node4 has tripled its staff, grown its customer base to over 1000, and expanded its geographical presence and cloud services portfolio. Last year, it also announced a new principle investor, Bowmark Capital, which has committed £40m of follow-up funding for Node4’s ambitious growth and acquisition plans over the next three years.


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Nov
26
Emergancy Maintenance LD5 26/11/17 00:01 GMT
Posted by on 26 November 2017 12:04 AM
November 20, 2017 3:23PM GMT
Scheduled - Node4 Engineers will be carrying out work in LD5 to remove and replace the Cisco router's within the POP.

Maintenance window is from 00:01 to 04:00 on the 26th November.

We expect downtime to be longer than 1 minute for internet services, however the POP will be at risk for the full duration of the window.

We apologise for any inconvenience this may cause.

Regards
Node4 Technical Support


November 26, 2017 12:04AM GMT
Active - Maintenance Underway

November 26, 2017 1:50AM GMT
Active - This work has been completed successfully, any issues please raise as soon as possible.

Regards
Node4 Technical Support


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