News
Oct
12
Wakefield MPLS PE Stability
Posted by on 12 October 2017 07:09 AM
October 12, 2017 7:09AM BST
Investigating - Monitoring has picked up an in issue with one of our core MX devices in Wakefield. We’re currently investigating the issue.

October 12, 2017 7:52AM BST
Identified - Core MX01 in Wakefield has lost its primary routing engine and is currently running off the backup. Maintenance will be carried out later to correct this.

Most services have recovered but we're still investigating some that have failed.

Please contact the service desk if you're experiencing any issues still.

October 12, 2017 9:12AM BST
Monitoring - All services have now recovered and we will continue to monitor the network.

October 13, 2017 1:02AM BST
Resolved - Emergency maintenance now complete. Faulty hardware has been replaced without any service interruption,


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Oct
10
Wakefield ACI Scheduled Maintenance - 10/10/2017
Posted by on 10 October 2017 08:27 PM
September 26, 2017 10:09AM BST
Scheduled - On Tuesday 10th October 2017, Node4 engineers will be performing maintenance on ACI Cloud at Wakefield. This will invole upgrading the fabric firmware to minimise bugs on the current platform

ACI Cloud is deployed in a highly available fabric, therefore maintenance will be completed one switch at a time,However, we are issuing this notification in case of any unexpected impact from this maintenance.

Impact

At Risk – Tuesday 10th October 20:30 – 23:30

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

October 10, 2017 8:27PM BST
Active - Node4 Engineers are about to start this work

thanks

October 10, 2017 9:45PM BST
Active - 21:45: Engineers are completing final checks

October 10, 2017 10:18PM BST
Completed - 22:16: Node4 Engineers have carried out the work needed.

thanks


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Oct
10
SIPLink - EE outage
Posted by on 10 October 2017 02:12 PM
October 10, 2017 2:12PM BST
Monitoring - EE are currently experiencing a major network outage. This is causing failed calls to and from EE mobiles, including numbers that were previously with EE and have since been moved to other providers.

October 10, 2017 5:39PM BST
Monitoring - EE have informed our carrier that the issue is affecting non EE numbers in some situations. We are continuing to monitor the situation and will provider further updates when information becomes available.

October 10, 2017 6:36PM BST
Resolved - EE reported that they expected service to be fully restored by 6PM and we are no longer seeing a large number of failed calls to mobiles. We will continue to monitor calls for further issues.


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Oct
5
October 4, 2017 9:32PM BST
Scheduled - Background

On Thursday 5th October, Node4 engineers require the following maintenance window to conduct emergency work on the following DNS servers.

83.166.160.10
83.166.160.21

Impact

At Risk – Thursday 5th October 17:30 – Thursday 5th October 19:30 BST

Between 17:00 and 17:30 BST, engineers will prepare for the scheduled work.

Between 17:45 and 18:30 BST, engineers will commence service-affecting works. During this time, we will work on each server independently. First 83.166.160.10, following the completion of works on this DNS server we will then complete work on 83.166.160.21 to minimising impact.

Customers are reminded; they should be utilising Node4 primary DNS services.

IPv4 109.234.205.235
IPv4 109.234.205.243

IPv6 2a00:5600:101:0::2
IPv6 2a00:5600:101:1::2

83.166.160.10/83.166.160.21 are due to be decommissioned in the near future.

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

October 5, 2017 5:30PM BST
Active - This maintenance has now started more updates to follow.

October 5, 2017 6:21PM BST
Active - Update - First DNS server work has been completed and tested we are moving on to the next.

October 5, 2017 6:38PM BST
Completed - DNS 02 work has been completed and checks on this have carried out.

All post check have been run and been successful.

This maintenance is completed.

If you experience any issues relating to this maintenance please inform our service desk.


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Sep
30
N4Cloud DRaaS Maintenance
Posted by on 30 September 2017 10:15 AM
September 15, 2017 4:49PM BST
Scheduled - Background

On Saturday 30 September, Node4 Cloud engineers will be performing routine maintenance on the N4Cloud DRaaS Zerto Platform.
During this time, Zerto services will be intermittently interrupted.

Impact

At Risk – Saturday 30th September 10:00 -> Saturday 30th September 15:00
Maintenance work will begin, Zerto services will be interrupted as services are restarted as part of the maintenance.
Replication will resume shortly after service interruption.

Support & Feedback

Our Cloud Operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your services after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our Cloud Services, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Cloud Team


September 30, 2017 10:15AM BST
Active - This maintenance window has now begun

September 30, 2017 6:53PM BST
Completed - Maintenance Completed
Thank you for your patience whilst this crucial maintenance was undertaken


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Sep
26
Node4 POP Nottingham Exchange Issues 26/09/17
Posted by on 26 September 2017 02:29 PM
September 26, 2017 2:29PM BST
Investigating - We are investigating an issue with the Nottingham POP customers with circuits/LLU terminating in this exchange will currently be experiencing service disruption.

Update 14:35 - Engineers are enroute to Nottingham Exchange

We apologise for any inconvenience this is causing.

Regards
Node4 Technical Support

September 26, 2017 3:33PM BST
Resolved - 15:32 - Engineer on site has restored power and services should start to be restored.





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