Storage host Failover
Posted by on 18 March 2018 02:56 AM
March 18, 2018 2:56AM GMT
Identified - A Storage Node has failed over in Wakefield. This occurred at 01:06, there may have been a brief blip in the service at the point of failover, however, does not appear to have caused an issues. At this point the platform is consider at risk and core dumps are being gathered to send to the vendor for analysis.

March 18, 2018 3:26AM GMT
Monitoring - The storage node has been brought back online and a core dump is being analysed by the vendor. We will continue to monitor the platform and are waiting for vendor feedback on root cause

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N4Cloud Portal
Posted by on 13 March 2018 03:46 PM
March 13, 2018 3:46PM GMT
Identified - We have identified an issue with the portal access to N4Cloud. This is currently being investigated by the Networking and Cloud teams.

If you require access to a VM please raise a ticket to the Service Desk who will help get your request dealt with while the issue continues to be worked on for resolution.

There is no impact to services running on the environment, this impacts the administration of an oVDC

March 13, 2018 5:49PM GMT
Resolved - The access to the N4Portal has now been resolved

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Node4 announces today that it is working with Sutton Winson, one of the UK’s leading independent insurance brokers and risk management providers, to undertake a complete overhaul of the company’s IT and telephony infrastructure. Node4’s solutions will also provide the infrastructure Sutton Winson requires to support its brand new broking system and a bespoke in-house system.

The overhaul was triggered by a decision to move away from two legacy broking systems. As the company reviewed alternative systems, the IT team realised that this moment provided a great opportunity to take a look at other areas that were in need of a refresh. The team decided to migrate the telephony system to the cloud and to perform a major overhaul of IT infrastructure in order to ensure peak business performance.

Sutton Winson was looking for a provider that could address all of its needs. Node4 won the competitive tender and will be responsible for helping Sutton Winson bring its IT and Telephony infrastructure into a managed private cloud.

“Node4 came with good pedigree thanks to its data centre business which gave us great peace of mind, as we knew that they had a strong core infrastructure. We also knew that they have delivered the infrastructure our new broking system needed to another provider, and that it had been very successful, so we had a proof point.” said Andy Jonas, Director of Sutton Winson.

He added: “We really liked that they were able to offer comprehensive, integrated solutions that addressed all the areas of the brief, but the differentiator was that Node4 was able to tailor its offering to our needs. That level of bespoke service made us feel like our voice would be heard and our needs taken into account throughout the implementation process.”

Node4 and Sutton Winson are already working on the implementation of the systems. The telephony network is already deployed, and the systems will go live this year. The broker system is undergoing tests, and staff will receive training. Sutton Winson wants the system to be fully operational and live soon.

“A dynamic company like Sutton Winson, that needs to be able to expand rapidly, cannot afford to be slowed down by legacy systems and infrastructure,” commented Shane Dove, Head of Commercial Sales, Node4. “With wholly-owned data centres, Node4 is unique in being able to offer companies like Sutton Winson an end-to-end solution along with high-calibre consultancy and a comprehensive IT service wrap. However, most importantly, we can offer the significant time and attention that Sutton Winson deserves to keep their business critical systems moving at optimum efficiency.”

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February 5, 2018 1:39PM GMT
Scheduled - On Sunday 4th March, engineers will be performing maintenance to upgrade software on the N4Protect firewalls at both our Wakefield and Northampton datacentres. This is required for ongoing service improvements.

N4Protect is deployed in a highly available cluster and firewall upgrades will be completed one at a time, as a result services are expected to failover. However, we are issuing this notification in case of any unexpected impact from this maintenance.


At Risk – Sunday 4th March 22:00 – Monday 5th March 04:00 GMT

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Node4 Technical Support

March 4, 2018 10:00PM GMT
Active - Engineers are on site preparing for this maintenance. Further updates will be provided as available.

March 4, 2018 10:14PM GMT
Active - Engineers will not begin upgrading supporting systems, a further update will be provided before firewall software upgrades are initiated.

March 4, 2018 10:45PM GMT
Active - Engineers have completed upgrades of support systems and will now proceed to sequentially upgrade firewalls. No impact to services is expected but they should be considered at risk. Further updates will be provided as available.

March 4, 2018 11:20PM GMT
Active - Engineers have completed the upgrade of the secondary firewall and are now proceeding to upgrade the primary firewall. Some brief traffic loss may have been experienced by some customers during the failover event. Further updates will be provided as available.

March 4, 2018 11:24PM GMT
Active - Engineers have completed the upgrade of the primary firewall and will now complete post upgrade checks. Further updates will be provided as available.

March 4, 2018 11:42PM GMT
Active - Engineers have completed post upgrade checks and this maintenance is now completed. Any customers experiencing issues following this maintenance should raise with Node4's Service Desk for further investigation.

March 4, 2018 11:42PM GMT
Completed - Maintenance completed.

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Connectivity - Northampton to Telehouse
Posted by on 01 March 2018 03:48 PM
March 1, 2018 3:48PM GMT
Investigating - We have identified a outage on DWDM services between DC-4 and Telehouse pop.

Engineers are investigating the cause. No work was and is being undertaken by Node4 at this time.

March 1, 2018 5:21PM GMT
Monitoring - All services were restored at 16:35:29. Initial feedback from our fibre provider is that there was a fibre fault between Milton Keynes and London. We are waiting on confirmation of root cause and that the fibre issue has been permanently resolved.

March 1, 2018 5:24PM GMT
Monitoring - Current Status is Operational

March 1, 2018 8:33PM GMT
Resolved - We have had confirmation from our provider that the fibre break joint has been repaired.

They have given an all clear on the incident.

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Derby DC2 internet connectivity
Posted by on 27 February 2018 12:57 PM
February 27, 2018 12:57PM GMT
Investigating - We are aware of instances of packet loss effecting a number of customers in DC2 we are currently investigating the cause. If you are experiencing a problem please raise a ticket with the Service Desk

February 27, 2018 3:03PM GMT
Monitoring - We have found and resolved the issues with the internet transit. This was caused by abnormal traffic flow on a customer port, this resulted in intermittent congestion and packet loss within a member link of an aggregated ethernet bundle. We are investigating steps to mitigate any re-occurrence
In the unlikely event you continue to experience issues please raise a ticket with the Service Desk

March 1, 2018 8:34PM GMT
Resolved - Services have remained stable, this incident is now closed.

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