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N4Status

Node4 status page detailing information about incidents and planned maintenance:

http://www.n4status.co.uk

News
Aug
17
May 30, 2017 5:33PM BST
Scheduled - Background:

Engineers will be performing maintenance at the Derby exchange to move the circuits that terminate there into an updated design.

Impact:

The maintenance will last from 23:00 till 00:00, however we only expect small sub 1 minute outage as each circuit is migrated to the new design. This will impact on MPLS and Internet Ethernet services terminating in this POP as well LLU DSL termination into this POP

All customers with downtime due to this work will be directly contacted.

Regards

Node4 Technical Support

August 17, 2017 11:03PM BST
Active - Maintenance commencing now. Engineers on site starting work. More updates to follow.

August 17, 2017 11:32PM BST
Completed - All work is complete and post check have been successful this maintenance is now complete.

If you do experience any issues please contact the support desk referencing this maintenance.



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Aug
13
August 8, 2017 2:38PM BST
Scheduled - Node4 ACI Cloud emergency maintenance is scheduled for Sunday the 13th August from 7pm.
This maintenance is essential to maintain the ongoing stability and performance of the Node4 Cloud platform.
No running services are expected to be disrupted but management access may be unavailable during the maintenance window.
We thank you for your patience during these essential works.

August 13, 2017 8:37PM BST
Active - This maintenance has commenced as scheduled

August 13, 2017 11:09PM BST
Completed - Scheduled maintenance now complete. Normal service should now have resumed.
Thank you for your patience during these works


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Aug
11
Derby MPLS PE Issue
Posted by on 11 August 2017 09:26 AM
August 11, 2017 9:16AM BST
Investigating - Our motioning has identified an issue with an MPLS PE device .

We are currently investigating this and will update shortly.

August 11, 2017 9:26AM BST
Monitoring - Investigating the affected device we have observed that the device have core dump causing the routing process to be restarted.

We have seen services now resume and remain stable.

We are monitoring this still while we investigate further into the reasoning.



August 18, 2017 4:10PM BST
Resolved - Resolved


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Aug
6
August 3, 2017 9:22AM BST
Scheduled - Background

On Sunday 6th August, engineers will be performing emergency maintenance on N4Protect firewall hardware at both our Wakefield and Northampton datacentres. This is required as part of investigations in to a suspected issue.

N4Protect is deployed in a highly available cluster and firewall maintenance will be completed one at a time, as a result services are expected to failover. However, we are issuing this notification in case of any unexpected impact from this emergency maintenance.

Impact

At Risk – Sunday 6th August 21:00 – 23:59 BST

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.
Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

August 6, 2017 9:12PM BST
Active - Engineers are starting this emergency maintenance, services should be considered "at risk" for the duration.

August 6, 2017 10:28PM BST
Completed - Maintenance is now completed.


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Aug
4
Emergency Maintenance Wakefield Core Switch
Posted by on 04 August 2017 08:30 PM
July 31, 2017 9:52AM BST
Scheduled - We will be carrying out work to replace a failed supervisor engine in one of the cloud core switching platform.

There will be chassis reload during this window, however the platform is highly resilient and we expect failover to be around 5 minutes or less while Layer 2 and Layer 3 protocols re-calculate. This will affect Internet connectivity and MPLS connectivity from the Wakefield cloud platform

We apologise for any inconvenience this may cause


August 4, 2017 8:30PM BST
Active - We are about to start this window

August 4, 2017 10:24PM BST
Active - We have now finished the maintenance window

If you experienced any problems please contact our support team.
Thanks


August 4, 2017 10:24PM BST
Completed - .


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Jul
31

We are proud to announce that we have been awarded Gold Partner status by Zerto; an award-winning provider of cloud IT resilience solutions, as part of the Zerto Alliance Partner (ZAP) Programme. Node4 is the only partner in the EMEA region to have been promoted to Gold Partner status by Zerto in Q2 2017.

Node4 and Zerto have been partners since 2014 when Node4 launched its DRaaS solution. Thanks to Zerto’s enterprise-class disaster recovery and business continuity software (specifically designed for a virtualised infrastructure) Node4 is able to offer its customers continuous replication of data and applications with an RPO (recovery point objective) of seconds. Using Zerto’s software Node4 also offers five-day journal-based replication that can recover data from multiple points over the same time period.

“We are more than a Zerto partner. We use Zerto’s Disaster Recovery as a Service (DRaaS) product internally to help with our everyday operations. Not only do we sell this to our customers but we also trust it for our own operations,” said Gregg Mearing, Head of Managed Services. “We are very proud to have achieved Gold Partner status, and are already working towards making the Platinum tier. This accreditation further adds to our skillset and enhances the Node4 continuity offering.”

The ZAP Programme is an annual, tiered programme offering Silver, Gold and Platinum membership levels based on a mutual agreement to drive strategic, global impact in the market. This Gold Partner status recognises Node4 for achieving an exceptional level of experience in helping customers deploy Zerto’s products, as well as the company’s revenue growth.

“With Zerto’s 100 per cent channel sales focus, it is essential we ensure that partners achieve success by providing them with the tools, programmes and training to grow their business by helping customers achieve IT resilience,” commented Ed Owen, EMEA Cloud Manager, Zerto. “Node4’s recent upgrade to Gold Partner status in the Zerto Alliance Partner programme demonstrates the value they’re benefitting from as they use the resources designed to increase tier level attainment and accelerate growth. This helps partners deliver on their customer commitment to provide exceptional IT consultation services that helps optimise operations in cloud-based environments.”


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