News
Dec
17
December 17, 2017 8:05PM GMT
Scheduled - On Sunday 17th December, engineers will be performing maintenance on the N4Protect firewalls at both our Wakefield and Northampton datacentres. This is required as to resolve a known configuration issue.

N4Protect is deployed in a highly available cluster and work will be completed on one at a time, as a result services are expected to failover. However, we are issuing this notification in case of any unexpected impact from this maintenance.


Impact

At Risk – Sunday 17th December 23:00 – Monday 18th December 01:00 GMT

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.


Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Regards,
Node4 Technical Support

December 17, 2017 11:19PM GMT
Active - Engineers are carrying out preparations for this maintenance.

December 17, 2017 11:52PM GMT
Active - Engineers are now carrying out configuration remediation and services should be considered at risk.

December 18, 2017 12:01AM GMT
Active - Engineers have completed configuration remediation, unfortunately due to an issue with the firewalls during this process customers may have seen some service impact between 23:52-23:55. Services should continue to be considered at risk until this maintenance window is closed.

December 18, 2017 12:48AM GMT
Active - Engineers have had to failover firewalls for reboots which may have caused intermittent periods of brief packet loss for some customers. Checks are now being completed before closing this maintenance.

December 18, 2017 1:15AM GMT
Completed - Maintenance completed. If any customers experience issues following this maintenance please raise with Node4's service desk so that we can investigate further.


Read more »



Dec
17
December 1, 2017 4:58PM GMT
Scheduled - On Sunday 17th December, engineers will be performing scheduled maintenance on the Wakefield ACI cloud platform. This is required to upgrade system software to fix a number of known issues and provide additional features.

Wakefield ACI cloud is deployed with redundant infrastructure, as a result services are not expected to be impacted as controllers and switches are upgraded individually. However, we are issuing this notification in case of any unexpected issues.


Impact

At Risk – Sunday 17th December 20:00 – Monday 18th December 02:00 GMT

No impact is expected to Wakefield ACI cloud, however services should be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.


Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Regards,
Node4 Technical Support

December 17, 2017 8:01PM GMT
Active - Engineers are on site preparing for this maintenance.

December 17, 2017 9:11PM GMT
Active - Engineers will now begin upgrading network policy controllers, this is not expected to affect service, however services should be considered at risk. Following controller upgrades the switches will be upgrade. Further updates will be provided as available.

December 17, 2017 9:58PM GMT
Active - Engineers have completed the upgrade of application policy controllers and will now continue by upgrading spine switches, services should continue to be considered at risk. Further updates will be provided as available.

December 17, 2017 11:20PM GMT
Active - Engineers have completed upgrades of the spine switches and will now continue to the leaf switches. Customers with direct connections to the fabric may see one side of their connection drop as the leafs upgrade individually. Services should continue to be considered at risk. Further updates will be provided as available.

December 18, 2017 12:51AM GMT
Active - Engineers have completed upgraded of the leaf switches and will now commission a number of new switches to the fabric. Further update will be provided once complete.

December 18, 2017 12:59AM GMT
Active - Engineers have now commissioned new switches. Some final tasks will now be completed which will include some further leaf reboots, these will be completely individually so customers should only see one side of any connections affected. A further update will be provided when completed.

December 18, 2017 1:35AM GMT
Active - Engineers have now completed all planned works and are carrying out checks. A further update will be provided once complete.

December 18, 2017 1:50AM GMT
Completed - Engineers have completed checks and this maintenance is now closed. Any customers experiencing issues following this maintenance should raise with Node4's service desk for further investigation.


Read more »



Dec
13
Emergancy Maintenance Derby 13/12/17
Posted by on 13 December 2017 06:42 PM
December 13, 2017 1:52PM GMT
Scheduled - Our Monitoring systems have alerted us to a failed PSU in one of our core routers in Derby. As such we are raising a window to swap out the failed PSU as the device is currently running on non-resilient power.

Regards
Node4 Technical Support




December 13, 2017 6:42PM GMT
Active - This maintenance is starting in 2 minutes.

Regards
Node4


December 13, 2017 6:49PM GMT
Completed - This has been complete successfully.

Regards
Node4 Technical Support




Read more »



Dec
7
Core Network Essential Maintenance - Manchester Fibre Route
Posted by on 07 December 2017 12:05 AM
November 24, 2017 11:50AM GMT
Scheduled - We have received notification from our fibre provider that they intend to carry out essential maintenance in Manchester to re-route fibres due to tram works. During this period we will experience an outage on DWDM based services between Manchester and Wakefield. This fibre path carries our resilient MPLS and Internet service connectivity and a number of customer point to point Ethernet circuits.

Those customers using these PTP Ethernet circuits have been notified directly.

MPLS and Internet resiliency will be reduced during this period but otherwise unaffected.

December 7, 2017 12:05AM GMT
Active - Scheduled maintenance is starting.

December 7, 2017 7:00AM GMT
Completed - Scheduled maintenance is complete.


Read more »



Dec
3
October 31, 2017 9:25PM GMT
Scheduled - On Sunday 3rd December, engineers will be performing maintenance to upgrade software on the N4Protect firewalls at both our Wakefield and Northampton datacentres. This is required as part of investigations in to a suspected issue, as directed by vendor technical assistance, along with ongoing service improvements.

N4Protect is deployed in a highly available cluster and firewall upgrades will be completed one at a time, as a result services are expected to failover. However, we are issuing this notification in case of any unexpected impact from this maintenance.


Impact

At Risk – Sunday 3rd December 22:00 – Monday 4th December 04:00 GMT

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.


Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Regards,
Node4 Technical Support

December 3, 2017 10:08PM GMT
Active - Engineers are on site and will shortly be starting this maintenance work.

December 3, 2017 10:14PM GMT
Active - Engineers will now take the first firewall out of service for upgrade, once this is completed the secondary will follow. Updates will be provided as available.

December 3, 2017 10:59PM GMT
Active - Engineers have completed the upgrade of the first firewall appliance and will now move on to the secondary firewall.

December 3, 2017 11:01PM GMT
Active - Customers may have seen a brief period of traffic loss as services were moved on to the first upgraded firewall, as some session synchronisation was lost. We do not anticipate any further impact but there will be some risk as the secondary firewall is re-introduced following its upgrade. Further updates will be provided as available.

December 3, 2017 11:46PM GMT
Active - Engineers have upgraded the secondary firewall and it has been brought back in to service. Work will now continue on management and analytics systems. Further updates will be provided as available.

December 4, 2017 1:18AM GMT
Active - Engineers are continuing work on management and analytics systems. Updates will be provided as available.

December 4, 2017 1:36AM GMT
Completed - Engineers have completed works on management and analytics systems. All maintenance tasks are now completed and this window is now closed. Any customers who experience issues following this maintenance should raise with Node4's Service Desk for further investigation.


Read more »



Dec
1
Telehouse North and Equinix Slough Circuit Issue
Posted by on 01 December 2017 01:20 AM
December 1, 2017 1:18AM GMT
Investigating - N4 monitoring has alerted us to an issue with one of our redundant links between Telehouse North and Equinix Slough.

We are currently investigating.

December 1, 2017 1:20AM GMT
Monitoring - The circuit is currently operational and we are monitoring it closely.

We will continue to investigate the cause with the supplier.


Read more »