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N4Status

Node4 status page detailing information about incidents and planned maintenance:

http://www.n4status.co.uk

News
Jun
25
N4Cloud Northampton Compute Upgrade
Posted by on 25 June 2017 08:00 PM
June 2, 2017 9:13AM BST
Scheduled - Background

Node4 engineers will be preforming scheduled maintenance on the N4Cloud Compute Layer in Northampton

Impact

We do not expect any service disruption, however the platform will be deemed “At Risk” until Monday 26th June 06:00
If you have any questions please contact Node4 Service Desk

If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site node4.co.uk/support

Updates will be posted to N4Status during this planned maintenance.
Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 25, 2017 8:00PM BST
Active - This scheduled maintenance is now underway.

Further updates to follow.

June 25, 2017 11:30PM BST
Active - This work has now been completed and the platform is no longer at risk.

Should you have any issues please contact the Service Desk.

June 27, 2017 2:23PM BST
Completed - This work was completed successfully within the maintenance window specified.


Read more »



Jun
14
DNS Issues
Posted by on 14 June 2017 05:49 PM
June 14, 2017 5:49PM BST
Investigating - We are currently investigating DNS issues, more updates to follow as we get them. Apologies for the inconvenience

June 14, 2017 6:11PM BST
Identified - We have identified an issue and some services have been restored but are still at risk while we continue investigations

June 14, 2017 6:29PM BST
Monitoring - Service has been restored, we will continue to monitor for any further issues

June 14, 2017 7:17PM BST
Resolved - Service was fully restored at 18.07 BST. We have continued to monitor closely for an hour and all services are fully operational so we are now closing the incident.
Steps have been taken to prevent any risk of reoccurrence and an incident report will be issued shortly.

We apologise for any inconvenience caused by the service interruption.


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Jun
9
SIP Link Derby - Emergency maintenance
Posted by on 09 June 2017 11:08 PM
June 9, 2017 4:55PM BST
Scheduled - Background

Following the investigation into an issue, we are seeing with calls following through our network. We require an emergency maintenance window on Debry SIP Link Platform.

This will be to conduct configuration changes on a set of switches connected to the platform.

Impact

The impact of this work should be minimal these are resilient links and we will conduct each change individually. All efforts will be made to keep downtime to a minimum.

All links are redundant and will be changed one at a time. As such we do not anticipate disruption however SIPLink should be considered "At Risk" during this time.

If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site www.node4.co.uk/support

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support


June 9, 2017 11:00PM BST
Active - Engineers will now commence work more updates to follow.

June 9, 2017 11:08PM BST
Completed - Engineers have completed the work successfully.

Post checks have been completed if you do experience any issues with voice services please contact the service desk.


Read more »



Jun
7

Node4 announces the opening ceremony of a new office and Security Operations Centre (SOC) in Nottingham. The new midlands base cements Node4’s three-year plan to substantially grow the business.

The Nottingham office enables Node4 to expand its geographic presence in the Midlands and tap into a dynamic city that offers a strong base of potential customers and employees. Node4’s Security Operations Centre and its dedicated team of security experts will also move to Nottingham, where it will provide 24/7 monitoring for the company’s Managed Security Service clients, as well as Node4’s own network infrastructure.

Andrew Gilbert, CEO at Node4 commented: “Our brand-new Nottingham office is indicative of our future growth plans and ongoing commitment to our existing customer-base. We have been working with customers from Nottingham for many years now, and as our business continues to grow, the necessity to ensure local support on the ground has increased. Nottingham-based businesses will benefit from localised customer support and technical expertise across the region, allowing us to serve existing customers in the best possible way as well as attract new ones.”

The official office opening ceremony is taking place on Wednesday 7th June, from 16:30 – 18:30, where Node4 Account, Product and Technical Managers will be demoing Node4’s latest products and features across the company’s Managed Services and Solutions portfolio.


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Jun
6
Node4 strengthens managed service capabilities with Onomi investment
Posted by Tom Hassan on 06 June 2017 11:09 AM

Node4, has completed the investment in Nottingham based Database Managed Services specialist, Onomi, aimed at strengthening its rich portfolio of end-to-end IT solutions.

Onomi is an ideal strategic partner to complement this portfolio with the addition of managed database services that can be delivered as a service through Node4’s own cloud infrastructure.

The recent increase in market demand for specialist skills and expertise in database management provides a great opportunity for Node4 to add these services to its portfolio.

“We view this as an exciting and positive step towards providing businesses with best-in-class technology solutions and enabling them on their IT journey” said Andrew Gilbert, CEO, at Node4.

“Leveraging Onomi’s significant capability and expertise in database management gives us a great opportunity to add further value to our existing and prospective customers by introducing cloud database skills and management services to them,” Gilbert added.

Database managed services cover implementation, database administration, optimisation, support, maintenance and disaster recovery of business-critical databases. As Big Data becomes the focus of many business strategies, database volumes and complexity continue to grow, making them unmanageable for in-house IT departments. Database managed services allow businesses to keep their databases optimised and secure whilst making the most of the insights databases provide without putting a big strain on their internal IT resources.

The partnership also presents an important opportunity for Onomi, as it will enable the team to further develop their service proposition, and open new opportunities for innovation.

“This is a great opportunity for Onomi. We’ve grown very quickly, and needed to develop our back-office operations but doing it on our own would have required us to slow down. This investment by Node4 enables us to scale the business without any disruption to our customers. We now have the ability to scale and invest in staff and tech to continue to innovate,” said Julian Boneham, Director and co-founder at Onomi.

“We are already working with the Node4 development team to scale our innovation capabilities. We are coming at the market from a position of renewed strength,” added Andrew Slater, Director and co-founder at Onomi.


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Jun
5
Node4 SIPLink Maintenance
Posted by on 05 June 2017 09:01 PM
June 1, 2017 2:40PM BST
Scheduled - Background

Node4 engineers will be performing scheduled maintenance on the network infrastructure for SIPLink in Derby.

The work consists of moving a small quantity of remaining links from our older switches to the new switches installed last year.

Impact

All links are redundant and will be moved one at a time. As such we do not anticipate disruption however SIPLink should be considered "At Risk" during this time.

If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site www.node4.co.uk/support

Updates will be posted to N4Status during this planned maintenance.
Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 5, 2017 9:01PM BST
Active - Engineers on site, work commencing. More updates to follow.

June 5, 2017 9:45PM BST
Active - Engineers have confirmed that the majority of work has now been successfully completed. The remain changes are currently being made, more updates to follow.

June 5, 2017 10:35PM BST
Completed - All maintenance has now been completed.

Post checks have confirmed all services are operating normally.



Read more »