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Latest Updates
The impact of GDPR on the technology sector
Posted by Tom Hassan on 23 March 2018 12:34 PM

The impact of GDPR on the technology sector

From the 25th May 2018, companies that process data, regardless of size, will be held accountable for non-compliance with the regulation, with the responsibility shifting from the Data Controller (the company that collects personal identifiable information) to the Data Processor itself.

Cloud providers and data centre providers will have to adopt stricter security measures, standards and processes within their organisations to protect and handle customer data to ensure they remain compliant with GDPR.

In this article featured on the GDPR:REPORT news, Vicky Withey talks about the implications of GDPR across organisations and how organisations can prepare themselves such as implementing a GDPR legal framework and incident management policy to keep regulated.

Read the full article here.

Download our GDPR Booklet

Node4 has identified a number of solutions and services that will enhance your organisation’s protection of data such as N4Threat Detect, Colocation, DR, N4Protect+ and EndPoint Management, which will help you mitigate the risks within your business, keep regulated and protect you from potential fines under GDPR.

Download our GDPR guide to Risks & Solutions and find out what you need to consider in your organisation to secure your data in line with the 2018 GDPR regulations.

Read more »

March 21, 2018 5:48PM GMT
Scheduled - On Wednesday 21st March, engineers will be performing emergency maintenance on the N4Protect firewalls at both our Leeds and Northampton datacentres. This is required to replace a potentially faulty cable used for high availability synchronisation and replication between the firewall appliances.

N4Protect is deployed in a highly available cluster and work will be completed in a controlled manner, as a result no impact to services is expected. However, we are issuing this notification in case of any unexpected impact from this maintenance.


At Risk – Wednesday 21st March 18:30 - 19:30 GMT

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Node4 Technical Support

March 21, 2018 6:36PM GMT
Active - Engineers are on site preparing for this maintenance. A further updates will be provided shortly.

March 21, 2018 6:49PM GMT
Active - Engineers are now swapping the faulty cable. Services should now be considered at risk until further notice. Further updates will be provided as available.

March 21, 2018 7:15PM GMT
Active - Engineers have completed the faulty cable replacement and are now carrying out checks. An update will be provided once complete.

March 21, 2018 7:18PM GMT
Completed - Maintenance is now complete. Any customers who experience issues following this maintenance should raise with Node4's Service Desk for further investigation.

Read more »

Storage host Failover
Posted by on 18 March 2018 02:56 AM
March 18, 2018 2:56AM GMT
Identified - A Storage Node has failed over in Wakefield. This occurred at 01:06, there may have been a brief blip in the service at the point of failover, however, does not appear to have caused an issues. At this point the platform is consider at risk and core dumps are being gathered to send to the vendor for analysis.

March 18, 2018 3:26AM GMT
Monitoring - The storage node has been brought back online and a core dump is being analysed by the vendor. We will continue to monitor the platform and are waiting for vendor feedback on root cause

March 21, 2018 9:53AM GMT
Resolved - The vendors have identified a bug that caused the failover to occur. We are awaiting a fix release and once available maintenance will be scheduled for the upgrade.

At this point the incident is closed and when maintenance is scheduled this will be communicated.

Read more »

N4Cloud Portal
Posted by on 13 March 2018 03:46 PM
March 13, 2018 3:46PM GMT
Identified - We have identified an issue with the portal access to N4Cloud. This is currently being investigated by the Networking and Cloud teams.

If you require access to a VM please raise a ticket to the Service Desk who will help get your request dealt with while the issue continues to be worked on for resolution.

There is no impact to services running on the environment, this impacts the administration of an oVDC

March 13, 2018 5:49PM GMT
Resolved - The access to the N4Portal has now been resolved

Read more »


Node4 announces today that it is working with Sutton Winson, one of the UK’s leading independent insurance brokers and risk management providers, to undertake a complete overhaul of the company’s IT and telephony infrastructure. Node4’s solutions will also provide the infrastructure Sutton Winson requires to support its brand new broking system and a bespoke in-house system.

The overhaul was triggered by a decision to move away from two legacy broking systems. As the company reviewed alternative systems, the IT team realised that this moment provided a great opportunity to take a look at other areas that were in need of a refresh. The team decided to migrate the telephony system to the cloud and to perform a major overhaul of IT infrastructure in order to ensure peak business performance.

Sutton Winson was looking for a provider that could address all of its needs. Node4 won the competitive tender and will be responsible for helping Sutton Winson bring its IT and Telephony infrastructure into a managed private cloud.

“Node4 came with good pedigree thanks to its data centre business which gave us great peace of mind, as we knew that they had a strong core infrastructure. We also knew that they have delivered the infrastructure our new broking system needed to another provider, and that it had been very successful, so we had a proof point.” said Andy Jonas, Director of Sutton Winson.

He added: “We really liked that they were able to offer comprehensive, integrated solutions that addressed all the areas of the brief, but the differentiator was that Node4 was able to tailor its offering to our needs. That level of bespoke service made us feel like our voice would be heard and our needs taken into account throughout the implementation process.”

Node4 and Sutton Winson are already working on the implementation of the systems. The telephony network is already deployed, and the systems will go live this year. The broker system is undergoing tests, and staff will receive training. Sutton Winson wants the system to be fully operational and live soon.

“A dynamic company like Sutton Winson, that needs to be able to expand rapidly, cannot afford to be slowed down by legacy systems and infrastructure,” commented Shane Dove, Head of Commercial Sales, Node4. “With wholly-owned data centres, Node4 is unique in being able to offer companies like Sutton Winson an end-to-end solution along with high-calibre consultancy and a comprehensive IT service wrap. However, most importantly, we can offer the significant time and attention that Sutton Winson deserves to keep their business critical systems moving at optimum efficiency.”

Read more »