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Latest Updates
Aug
17
May 30, 2017 5:33PM BST
Scheduled - Background:

Engineers will be performing maintenance at the Derby exchange to move the circuits that terminate there into an updated design.

Impact:

The maintenance will last from 23:00 till 00:00, however we only expect small sub 1 minute outage as each circuit is migrated to the new design. This will impact on MPLS and Internet Ethernet services terminating in this POP as well LLU DSL termination into this POP

All customers with downtime due to this work will be directly contacted.

Regards

Node4 Technical Support

August 17, 2017 11:03PM BST
Active - Maintenance commencing now. Engineers on site starting work. More updates to follow.

August 17, 2017 11:32PM BST
Completed - All work is complete and post check have been successful this maintenance is now complete.

If you do experience any issues please contact the support desk referencing this maintenance.


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Aug
13
August 8, 2017 2:38PM BST
Scheduled - Node4 ACI Cloud emergency maintenance is scheduled for Sunday the 13th August from 7pm.
This maintenance is essential to maintain the ongoing stability and performance of the Node4 Cloud platform.
No running services are expected to be disrupted but management access may be unavailable during the maintenance window.
We thank you for your patience during these essential works.

August 13, 2017 8:37PM BST
Active - This maintenance has commenced as scheduled

August 13, 2017 11:09PM BST
Completed - Scheduled maintenance now complete. Normal service should now have resumed.
Thank you for your patience during these works

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Aug
11
Derby MPLS PE Issue
Posted by on 11 August 2017 09:26 AM
August 11, 2017 9:16AM BST
Investigating - Our motioning has identified an issue with an MPLS PE device .

We are currently investigating this and will update shortly.

August 11, 2017 9:26AM BST
Monitoring - Investigating the affected device we have observed that the device have core dump causing the routing process to be restarted.

We have seen services now resume and remain stable.

We are monitoring this still while we investigate further into the reasoning.



August 18, 2017 4:10PM BST
Resolved - Resolved

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Aug
6
August 3, 2017 9:22AM BST
Scheduled - Background

On Sunday 6th August, engineers will be performing emergency maintenance on N4Protect firewall hardware at both our Wakefield and Northampton datacentres. This is required as part of investigations in to a suspected issue.

N4Protect is deployed in a highly available cluster and firewall maintenance will be completed one at a time, as a result services are expected to failover. However, we are issuing this notification in case of any unexpected impact from this emergency maintenance.

Impact

At Risk – Sunday 6th August 21:00 – 23:59 BST

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.
Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

August 6, 2017 9:12PM BST
Active - Engineers are starting this emergency maintenance, services should be considered "at risk" for the duration.

August 6, 2017 10:28PM BST
Completed - Maintenance is now completed.

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Aug
4
Emergency Maintenance Wakefield Core Switch
Posted by on 04 August 2017 08:30 PM
July 31, 2017 9:52AM BST
Scheduled - We will be carrying out work to replace a failed supervisor engine in one of the cloud core switching platform.

There will be chassis reload during this window, however the platform is highly resilient and we expect failover to be around 5 minutes or less while Layer 2 and Layer 3 protocols re-calculate. This will affect Internet connectivity and MPLS connectivity from the Wakefield cloud platform

We apologise for any inconvenience this may cause


August 4, 2017 8:30PM BST
Active - We are about to start this window

August 4, 2017 10:24PM BST
Active - We have now finished the maintenance window

If you experienced any problems please contact our support team.
Thanks


August 4, 2017 10:24PM BST
Completed - .

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