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Latest Updates
Mar
22
March 15, 2019 10:37AM GMT
Scheduled - On Thursday 21st March at 22:00, Node4 Engineers will be preforming an upgrade on the Cisco UCS Platform in Northampton. The UCS Platform is a highly available fabric, therefore maintenance will be completed on the secondary fabric switch first. Once completed the fabric will be tested before failing services over allowing the upgrade to be completed on the remaining fabric switch.

Impact

At Risk - 21/03/2019 22:00 - 22/03/2019 06:00

No downtime is expected, however services will be considered “AT RISK” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

Whilst it is important for Node4 to preform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome feedback.

Regards
Node4 Technical Support.


March 21, 2019 10:05PM GMT
Active - Engineers are now commencing the change. Further updates will follow every hour during the change window.

March 21, 2019 11:01PM GMT
Active - Engineers are continuing with the maintenance window, one of the fabric interconnects has been upgraded. Engineers are currently running tests against it. Once tests are completed successfully they will be moving onto the next one.

March 21, 2019 11:32PM GMT
Active - Following successful testing, engineers are now proceeding onto the next interconnect.

March 22, 2019 12:13AM GMT
Active - Upgrades have now been successfully completed. Engineers are remaining onsite a while longer to monitor the services.

Customers are advised to check their services and should anything be noted as a problem, be raised via our service desk on 0845 123 2229.

March 22, 2019 12:20AM GMT
Completed - Maintenance window closed.

Read more »

Mar
21
CS1665295 - Network Connectivity Issues
Posted by on 21 March 2019 05:04 PM
March 21, 2019 5:04PM GMT
Investigating - NODE4 have received multiple reports from customers of network connectivity issues.

The affected traffic has been black holed and services have begun to return to normal,

If you are still experiencing any issues then please contact the service desk on 0845 123 2229.


March 21, 2019 5:22PM GMT
Resolved - All NODE4 services have now returned to normal and network monitoring checks have been completed and are successful.

Please report any outstanding issues to the Service Desk on 0845 123 2229.

Read more »

Mar
20
March 15, 2019 10:18AM GMT
Scheduled - N4Protect is Node4 multitenant next generation firewall service.

On Wednesday 20th March, engineers will perform maintenance on N4Protect Fortimanager and FortiAnalyzer servers. This is required as a pre-requisite to upgrading the N4Protect firewalls to resolve a memory leak issue.

The management and monitoring services for N4Protect will be unavailable for the duration of the change. There will be no customer impact to the N4Protect service however customers with access to FortiManager and FortiAnalyser will not be able to make changes or view their firewalls logs during the window.

Impact
Unavailable – Wednesday 20th March 2019 20:00 - Thursday 21st 03:00 GMT
https://fortimanager.node4.co.uk and https://fortianalyzer.node4.co.uk will be unavailable for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.




March 20, 2019 8:01PM GMT
Active - This maintenance has now started.

March 20, 2019 10:27PM GMT
Active - Fortimanager upgrade has been completed successfully. Fortianalyzer upgrade will begin shortly.


March 21, 2019 12:50AM GMT
Completed - Upgrades completed.

Read more »

Mar
13
Maintenance to DNS services - CHG0034011
Posted by on 13 March 2019 01:22 PM
March 4, 2019 4:06PM GMT
Scheduled - On Wednesday 13th March 2019, Node4 Engineers will be carrying out maintenance to DNS services. Any customer using the two below DNS servers may be unable to resolve DNS queries during this maintenance:

109.234.205.235 & 109.234.205.243

Impact

At Risk – Wednesday 13th March 2019 11:30 – 11:35.

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support


March 13, 2019 1:22PM GMT
Active - Maintenance started at 11:30.

March 13, 2019 1:26PM GMT
Completed - Maintenance was not successful and will be rescheduled. There was no interruption to service. Maintenance window closed at 11:35. Any issues should be reported to our helpdesk on 08451232229.

Read more »

Mar
13
Maintenance to vportal.n4cloud.co.uk - CHG0034157
Posted by on 13 March 2019 01:21 PM
March 11, 2019 3:19PM GMT
Scheduled - We will be performing routine maintenance between 21:00 and 22:00 that may affect logons to vportal.n4cloud.co.uk. If you continue to experience any issues after this window, please contact support.

March 13, 2019 1:18PM GMT
Active - Maintenance started at 20:00 12/03

March 13, 2019 1:21PM GMT
Completed - Maintenance completed successfully at 21:02.
Any issues should be reported to our helpdesk on 08451232229.

Read more »