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Latest Updates
Oct
16
October 16, 2018 7:02PM BST
Scheduled - On Tuesday 16th October, engineers will perform emergency maintenance on N4Protect management systems. This is required to troubleshoot a known issue. Management systems may be unavailable intermittently throughout this maintenance.

Impact

At Risk – 16th October 2018 19:00 - 21:00 BST

No impact is expected to the N4Protect firewalls, however they should be considered “At Risk” for the duration of the window.

During this maintenance N4Protect management systems will be intermittently unavailable, any customers requiring urgent firewall changes should raise these through Node4's Service Desk.

Updates will be posted to N4Status during this planned maintenance.


Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Regards,
Node4 Technical Support

October 16, 2018 7:02PM BST
Active - Engineers are now starting this maintenance and N4Protect management systems may be intermittently unavailable until further notice.

October 16, 2018 7:31PM BST
Completed - Engineers have completed intrusive maintenance and are now completing checks. Further updates to follow.

UPDATE 19:38 - All checks completed, maintenance closed.

Read more »

Oct
15
Virgin Media Outage
Posted by on 15 October 2018 05:11 PM
October 15, 2018 5:11PM BST
Investigating - We have been informed by Virgin Media that they are currently experiencing issues affecting some Ethernet services.

We are in contact with VM on this and will update as soon as they provide information on the outage.

October 15, 2018 5:18PM BST
Identified - Virgin Media have confirmed that there is currently an outage at the Hays Exchange site, engineers are currently working to identify the exact cause and resolve the issue.

Further information will be provided as soon as it becomes available.

October 15, 2018 6:42PM BST
Identified - Virgin Media Business have provided a further update on the issue. A power issue has been identified at the Hayes Metnet Exchange and Virgin Media Business currently have engineers on site attempting to resolve the issue.

October 15, 2018 7:59PM BST
Resolved - Virgin Media have provided a further update, "engineers on site at the Metnet Exchange have now replaced the failed component and Services are up and online as of 18:31pm". Node4 engineers have checked customer circuits who had been affected and can confirm all services have returned to there normal state.

Read more »

Oct
10
Orange generator feed
Posted by on 10 October 2018 01:01 PM
October 9, 2018 4:02PM BST
Scheduled - We will be carrying out diagnostic works on the Orange (A) Mains / Generator feed in DC3 from 8am on the 10th October. This may involve several mains - generator fail-overs on the Orange feed only. Purple feed will not be affected. UPS will be inline all the time so we do not expect any interruptions to critical power. We will update when works are complete.

Rik

October 10, 2018 1:01PM BST
Completed - Maintenance is now complete and all systems are operating as normal.

Thank you

Read more »

Oct
3
EMC Isilon Scheduled Maintenance
Posted by on 03 October 2018 01:01 PM
October 2, 2018 4:24PM BST
Scheduled - No downtime is expected whilst maintenance is carried out, however storage services for the Veeam backup Application on the Isilon will be considered “At Risk” for the duration of the window.

October 3, 2018 1:01PM BST
Active - Engineers are on site and works will now commence.

More updated will follow as we progress.

October 3, 2018 2:07PM BST
Active - EMC Engineer still working on this.

Further updates to follow.

October 3, 2018 3:52PM BST
Active - EMC Engineer still working on this.



October 3, 2018 6:16PM BST
Active - The EMC engineer has been unable to resolve the issue, the engineer is returning on Thursday 4th October 2018


October 5, 2018 11:29AM BST
Completed - EMC have successfully resolved the issue, Node4 will continue to monitor this closely.

There was no service interruption to customers during this maintenance.

Read more »

Sep
28
Hardware Failure identified in Northampton Datacenter
Posted by on 28 September 2018 08:52 AM
September 28, 2018 8:52AM BST
Monitoring - At 06:25 this morning, Node4 Engineers identified a compute hardware failure in the Northampton Datacenter and have been working to resolve the issue.

As part of the failure one of the virtual firewalls used to connect to the cloud portal was failed over and some temporary loss of management connectivity may have occured.

All servers residing on the failed hardware failed over automatically and returned to service by 06:35

Node4 Engineers continue to investigate the root cause of the issue.

Read more »