Login

 
Registration

If you are not registered:

Register Now

Contact

Please do not hesitate to contact us if you have any queries, or visit our website:

Visit our Website
www.node4.co.uk

Email our helpdesk
info@node4.co.uk
sales@node4.co.uk
support@node4.co.uk

Call us
General enquiries: 0845 123 2222
Support: 0845 123 2229
Fax: 0845 123 2221

Meet the team

Meet our team of experts who work behind the scenes...

Meet the team

  • My Tickets
    Login and Update\Manage current tickets
  • Knowledgebase
    Search our informative articles and how-to videos
  • Remote Support
    Join our Support Engineer via TeamViewer
Latest Updates
Oct
13
Wakefield Shared Storage Software Update - CHG0038468
Posted by on 13 October 2019 08:49 AM
September 19, 2019 11:55AM BST
Scheduled - On Sunday 13th October we will be carrying out an update of the software running the Wakefield Shared Cloud Storage Platform on between 06:00 and 09:00. This upgrade will be carried out on the platform housing our shared Tier 0, Tier 1 and Tier 2 storage environment.

There will be reduced redundancy on the platform during the work. There may be a slight increase in latency during the work so please plan appropriately.


October 13, 2019 6:02AM BST
Active - Preparation work is about to begin for the Wakefield shared storage platform upgrade.

October 13, 2019 6:47AM BST
Active - Preparation work has been completed and the upgrade is about to proceed.

October 13, 2019 8:49AM BST
Completed - The Wakefield shared storage platform upgrade has now been completed.

No issues were encountered during the upgrade works.

If any issues have been detected with VM's running on the platform due to any increased latency during this process please open a support ticket via the service desk.

Read more »

Oct
9
DC3 Hall 3 Chiller Repairs
Posted by on 09 October 2019 10:44 AM
October 9, 2019 10:44AM BST
Monitoring - We are currently performing repairs on one of our chillers feeding DC3 Hall 3. The other chiller and CRAC units are taking the load as planned and cold aisle temperatures are largely unaffected.

We are monitoring closely on site.

If you monitor equipment inlet temperatures, you may see a change of a few degrees as airflow will be affected slightly. If you are concerned about any changes, please let us know via the service desk and we will investigate ASAP

Rik

October 9, 2019 1:45PM BST
Resolved - These works are now complete. Temperatures and Airflow are back to previous values

Rik

Read more »

Oct
3
October 3, 2019 4:35PM BST
Scheduled - N4Protect is Node4 multitenant next generation firewall service.

On Thursday 3rd October, engineers will perform maintenance on N4Protect firewalls at Wakefield and Northampton datacentres. This is required to resolve an intermittent fault relating to HA synchronisation between the firewall appliances. This fault has led to configuration replication instabilities.

N4Protect is deployed in a highly available cluster and work will be completed on one appliance at a time, as a result services are expected to failover. However, we are issuing this notification in case of any unexpected impact from this maintenance.

Impact
At Risk – Thursday 3rd October 23:00 – Friday 4th October 02:00 GMT
No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

October 3, 2019 11:00PM BST
Active - Scheduled maintenance is starting.

October 4, 2019 2:00PM BST
Completed - Scheduled maintenance is complete.

Read more »

Oct
3
October 1, 2019 4:30PM BST
Scheduled - Node 4 Network Engineers have identified an issue relating to the firewalls which protect the N4 Cloud Portal. To rectify this a firmware upgrade is required. Engineers do not expect customers to see any impact during the works due to the highly available configuration however the platform will be at risk for the duration of the maintenance window

October 3, 2019 4:25PM BST
Active - This maintenance was completed successfully at the scheduled time but did not close correctly

Please ignore this update
Apologies for the confusions

Many Thanks
Node 4 Network Team

October 3, 2019 4:25PM BST
Completed - This maintenance was completed successfully at the scheduled time but did not close correctly

Please ignore this update
Apologies for the confusions

Many Thanks
Node 4 Network Team

Read more »

Oct
1
DC4 Office Refurbishment
Posted by on 01 October 2019 09:00 PM
August 13, 2019 3:08PM BST
Scheduled - Please be aware that we will be starting office refurbishment works on 1st Oct. These works are due to last until December.

During this period, there will be no access to the downstairs meeting rooms and there may be restricted access to the NSC upstairs.

We will also be installing temporary toilet facilities in a portacabin in the carpark.

Access to the data centre will not be affected.

If you need any more information, please speak to a member of Node4 staff onsite.

Thank you for your co-operation

Rik

October 1, 2019 9:00PM BST
Active - Scheduled maintenance is starting.

Read more »