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Latest Updates
Jul
15
DC3 ORANGE FEED EXPANSION
Posted by on 15 July 2019 11:24 AM
July 15, 2019 11:23AM BST
Scheduled - As per previous notification, works are being carried out on DC3 orange ups feed today

We do not anticipate any interruption to service but risk levels are elevated during works / bypass periods.

July 15, 2019 11:24AM BST
Active - Scheduled maintenance is starting.

July 15, 2019 5:30PM BST
Completed - Scheduled maintenance is complete.

Read more »

Jul
8
Dc3 orange feed expansion
Posted by on 08 July 2019 10:16 AM
July 8, 2019 10:15AM BST
Scheduled - As per previous notification, works are being carried out on DC3 orange ups feed today

We do not anticipate any interruption to service but risk levels are elevated during works / bypass periods.

July 8, 2019 10:16AM BST
Active - Scheduled maintenance is starting.

July 8, 2019 5:00PM BST
Completed - Scheduled maintenance is complete.

Read more »

Jun
14
NHT vCenter Upgrade 6.5 - CHG0035931
Posted by on 14 June 2019 08:01 PM
May 28, 2019 1:34PM BST
Scheduled - On Friday 14th June 2019, NODE4 Engineers will be carrying out work to upgrade to NODE4’s vCenter in Northampton.

This upgrade is to allow the Cloud Infrastructure team to progress the NODE4 Cloud Infrastructure upgrade roadmap.

Change Window - Friday 14th June 20:00 – SATURDAY 15th June 03:00

During the change window, customers may experience disruption to vCloud Portal (portal.n4cloud.co.uk) access as well as limited functionality.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our platforms, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 14, 2019 8:01PM BST
Active - Engineers are in place and are about to commence with the upgrade. Further updates to follow accordingly.

June 15, 2019 12:58AM BST
Completed - The upgrade has been completed successfully. Change window now closed.

Read more »

Jun
14
Connectivity disruption - THN Data Centre - INC2113613
Posted by on 14 June 2019 07:57 PM
June 14, 2019 7:57PM BST
Identified - This evening between 19:25 and 19:35, a routing engine failure in an MX device occurred in the THN Data Centre. This resulted in a non graceful failover to the backup routing engine.

Some customers may have seen a connectivity disruption during this time.

Network Engineers have restored the connectivity and all services are now operational. However the MPLS PE is currently operating on a single routing engine.

The failed routing engine is due to be replaced in the next four hours to restore full resiliency. A further update will be provided once this work is complete.

If you are still facing any connectivity issues please contact our Service Desk on 0845 123 2229.

Please consider the services that were affected at risk, until the primary routing engine is replaced.

June 15, 2019 12:02AM BST
Resolved - The failed routing engine has been successfully replaced to restore full resiliency.

Network Engineers have confirmed all services are running as expected, with no further issues found.

If you believe to be experiencing any issues due to this disruption, please contact our Service Desk on 0845 123 2229.


Read more »

Jun
12
DC3 UPS Expansion Works
Posted by on 12 June 2019 09:00 AM
June 11, 2019 9:25AM BST
Scheduled - As per the previous post, we will be performing expansion works on the Orange UPS feed in DC3. We do not anticipate that this will affect power delivery on the Orange side, and Purple (B Feed) will remain inline at all times, however risk levels are considered to be elevated during these works.

This maintenance will involve short periods of generator run time and UPS Maintenance bypass on Orange. DC Ops and Eaton engineers are onsite and will monitor the works.

June 12, 2019 9:00AM BST
Active - Scheduled maintenance is starting.

June 12, 2019 6:00PM BST
Completed - Scheduled maintenance is complete.

Read more »