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Latest Updates
*RESOLVED* N4Cloud Network Issue
Posted by Ben Ward on 08 December 2016 02:13 PM

We have forced a fail over of part of the management stack onto secondary nodes which has started to force machines to update and come back online in the management stack.

We anticipate all machines to be back online momentarily.
We will continue to monitor and investigate and issues root cause analysis as soon as possible.

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N4Cloud Network Issue
Posted by Ben Ward on 08 December 2016 02:05 PM

Multiple customers have reported VM’s showing as offline in our Northampton Cloud.

We are investigating and observing that machines that are rebooting, being powered off or are migrating between hosts, are losing connectivity back to the stack management.

We have disabled all automatic migration procedures while this issue is being resolved – we are advising customers at this time not to reboot any active VM’s
Next update at 14.30



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Portal.n4cloud.co.uk Scheduled Release – 13th December 21:00 – 23:00
Posted by Geoff Barlow on 05 December 2016 11:04 AM

On Tuesday the 13th December 2016 at 21:00 GMT Node4 engineers will be performing a scheduled release on Portal.n4cloud.co.uk to introduce new features to the site. This work will involve taking web servers out of the cluster one at a time however no disruption is expected. All work will be completed and fully tested by 23:00 GMT

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Emergency Maintenance – DSL Services – Tuesday 29th November 20:00-02:00
Posted by Chris Pagel on 29 November 2016 02:45 PM

Due to recurring issues with one of the Broadband Remote Access Servers (BRAS – device which provides DSL services), Node4 engineers will be performing intrusive maintenance this evening. Engineers intent to perform configuration changes to migrate services from the BRAS with the issue. This may result in some disruption. Once this work is completed investigation can be performed on the BRAS. During this maintenance window all DSL services will be at risk.

Maintenance Window

29/11/16 20:00 – 30/11/16 02:00

Updates will be posted here during the maintenance window.


20:00 – Maintenance is about to commence. Further updates to follow.

23:30 – Maintenance is now complete.

We have migrated all live services away from the problem BRAS while we investigate the issue. Initial investigations point to a HW issue, but this is yet to be confirmed.

Should any customer experience a connectivity issue could you please log a support ticket with our service desk providing all relevant details (sites, DSL username, src/dst IP addresses, traceroutes, etc)

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DSL Network Instabilities 29/11/16 09:05-09:12 & 13:33-13:40 GMT
Posted by Chris Pagel on 29 November 2016 09:24 AM

At 09:05 one of the two Broadband Remote Access Servers, which provides connectivity for DSL services, experienced a partial software failure. It recovered very shortly afterwards however during the failure state connectivity for some DSL customers may have been impacted.

A second occurrence of this issue has been identified (13:33-13:40). Engineers are continuing to investigate the cause.


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