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Latest Updates
Jun
20
Wakefield ACi Scheduled Maintenance
Posted by on 20 June 2018 09:59 PM
June 8, 2018 10:01AM BST
Scheduled - On Wednesday 20th June 2018, Node4 engineers will be performing maintenance on ACI Cloud at Wakefield. This will invole upgrading the fabric firmware to minimise bugs on the current platform

ACI Cloud is deployed in a highly available fabric, therefore maintenance will be completed one switch at a time,However, we are issuing this notification in case of any unexpected impact from this maintenance.

Impact

At Risk – Wednesday 20th June 22:00 – 04:00

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 20, 2018 9:59PM BST
Active - 22:00: Engineers are about to start this maintenance window

June 20, 2018 11:32PM BST
Active - 23:31: Engineers are still progressing with the upgrade

June 21, 2018 12:58AM BST
Active - 00:57: Engineers are still working on the firmware upgrade

June 21, 2018 2:01AM BST
Active - 02:00: Upgrade is completed and Engineers are completing final checks

June 21, 2018 2:26AM BST
Completed - 02:25: This maintenance is now complete

Read more »

Jun
20

Security across disparate technologies and cloud environments made simpler with dedicated managed service

Node4 announces an extension to its partnership with Trend Micro, a global leader in security solutions, that sees Node4’s dedicated managed Security as a Service (SECaaS) portfolio boosted with Trend Micro™ Deep Security™. The service enhancement of N4Cloud Security will enable organisations to manage different hybrid cloud services across disparate technologies by single-console management to improve efficiency and governance.

Typically, organisations deploy a variety of cloud services (such as N4Cloud, VMWare, Amazon Web Services (AWS) and Microsoft® Azure) using a combination of both public and private hosting, which results in multiple disparate technologies to secure. By incorporating Trend Micro’s hybrid cloud protection alongside its own managed SECaaS Node4 is solving this problem and helping business without the resources to protect multiple cloud environments themselves to outsource the problem, and in doing so, achieve the ultimate defence against evolving threats.

“UK enterprises can now benefit from end-to-end security services which span across the Node4 proposition, from consultancy, hosting, to fully managed services and support. This means that organisations can stop new threats faster, and know data is protected in physical, virtualised and cloud environments. It also takes the pressure off resources with information held in impressive state-of-the-art data centre facilities that ensure even the most mission critical applications are hosted securely and fully protected. N4Cloud Security allows enterprises to consume security as a service no matter what stage an enterprise is in their IT transformation,” said James Munroe, Head of Channel Sales UK at Trend Micro.

“Many businesses don’t have the skill sets to manage the variety of technologies and cloud services they have, let alone the security requirements they require. Our managed services can take these strains away,” commented John Williams, Product Manager at Node4. “It was an obvious decision to partner with Trend Micro following the release of its new suite of security services for hybrid environments. Security is a key pillar for Node4 and this partnership allows us to further strengthen our portfolio for our customers and deliver the ultimate defence against today’s evolving cyberattacks while simultaneously freeing up resources.”

Trend Micro Deep Security provides server security for physical, virtual and cloud deployments to suit each environment, offering multiple layers of protection that safeguard data as it moves across the data centre, cloud or hybrid system. All these controls are executed from a single point of management and reporting, for ease of maintenance, which in turn optimises efficiency and governance, and ensures attacks are acted upon quickly.

Node4’s SECaaS is fully-managed by Node4’s Security Operations Centre (SOC), removes the complexities of planning, building, and managing infrastructures, and ensures security operations are monitored 24/7 by experts to keep businesses operating at peak performance; this links with Node4’s orchestrated N4Stack service which balances security with cloud optimisation.

N4Stack is a new business unit launched by Node4 to address the need for customers to assess the suitability of multiple Cloud platform and systems management options. Bringing together expertise across the business encompassing data management, DevOps and Cloud architecture, N4Stack is working with our customers to help define their Cloud strategy and subsequently migrate and manage their environments.

Read more »

Jun
19
June 19, 2018 10:01PM BST
Scheduled - Description

Node4 monitoring systems have highlighted an un-used stack member failure on DC2 H1 Internet switch stack.

On 20th June 2018 23:00 BST, Node4 engineers will be performing maintenance on the switch stack.

This maintenance will be to replace the member and bring it back into operation.

Maintenance Window

20th June 2018 23:00 - 00:00 26th June 2018

Impact

During this period of maintenance, we do not expect an outage to the switch stack.

During this period, services are at risk for the full period of the maintenance.

Engineer will keep N4status updated with progress

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 19, 2018 11:00PM BST
Active - Engineers are on site and will be commencing works.

More updates to follow.

June 19, 2018 11:27PM BST
Completed - The work has been completed successfully.

As such this maintenance is complete and all clear given.

We will continue to monitor this device closely following the works.

Read more »

Jun
19

New shared architecture opens up top-tier, enterprise-grade UC tools from Cisco to organisations with as few as 30 seats

Node4 announces a new and improved Unified Communications as a Service (UCaaS) platform. The new offering is being built on a shared architecture which means that Node4 customers and channel partners will benefit from both a customer dedicated platform and a multi-tenant one, allowing much smaller organisations to affordably access top-tier collaboration tools.

Mark Phelps, Collaboration Product Manager, said: “It’s a really exciting time for Node4 and its customers. We have seen fantastic take up of our newly launched Collaboration platform, with thousands of users already benefitting from our Collaboration Experiences. The development of a shared architecture solution will allow partners and customers of every size to benefit from our Cisco Powered enterprise class collaboration experience. This is only the first in a number of major product portfolio enhancements Node4 is going to announce across the coming months, intended to help businesses supercharge their collaborative abilities.”

This new shared architecture will allow Node4 to service smaller customers, and makes Node4 one of the few Cisco HCS providers that can deliver to SMEs.

Node4 can now bring the Cisco Enterprise Class experience, delivered in the cloud, to customers with as few as 30 seats. Normally, customers of this size would be forced to compromise on the technology choice, or would be forced to purchase on-premise or managed services, rather than a fully hosted, CMSP certified, Cisco Powered service.

Richard Buxton, Head of Collaboration at Node4 commented: “UC and collaboration are key pillars for Node4. We’re focused on providing our customers with state-of-the-art technology to help them keep up with the rapidly evolving workplace of the future. We want to help small and medium businesses to be part of the future of work revolution, and our improved solutions will do just that.”

Channel partners will see the benefits of this new shared architecture too. They will be able to build a shared architecture instance which can be dedicated to a single partner. This shared architecture instance can be used to service a number of the partner’s end customers through a single set of applications, providing simplicity, scalability and more direct customer control to every channel partner.

Andrew Wilson, Channel Sales Director at Node4 added: “As with all our partner solutions, this release is underpinned by our well-received ‘Recruit, Enable, Grow’ channel methodology. This gives our partners the best of both worlds; our top right Gartner Magic Quadrant technology and the right support and people to help partners position the solution with their customers.”

As Node4 has noted previously, in research and whitepapers, smaller and mid-sized businesses represent a critical part of the world’s business economy, yet are fundamentally under-served by existing tools. They often struggle to find affordable, high-quality solutions that enable collaboration. Node4’s new and improved UCaaS will help small and mid-size businesses have access to enterprise grade collaboration software of the quality and capability they deserve.

This project is part of Node4’s continuous development plan for its collaborartion offering, which currently includes business messaging and meeting applications, reporting and call analytics, compliance solutions, and network based call routing amongst other exciting roadmap developments to be announced in the coming months.

Find out more about Node4’s UCaaS offering here.

Read more »

Jun
18
Derby Cloud Platform - Storage Network Upgrade
Posted by on 18 June 2018 11:02 PM
June 11, 2018 8:11AM BST
Scheduled - On Monday 18th June, Node4 Engineers will be carrying out an upgrade the storage network.

Impact

At Risk – Monday 18th June 23:00 – Tuesday 19th 02:00

The process will involve migrating storage based network lifs to a new switching infrastructure.
During the process of migration test lifs will be created on the new links and tested before production workloads are moved as a final connectivity test.
Once the final testing has been completed the network lifs will be moved over to the new storage network.

The platform will be at risk during this process.

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 18, 2018 11:02PM BST
Active - Engineers are on site work is now commencing the platform is deemed at risk until the maintenance is complete.

Updates will be provided.

June 19, 2018 12:20AM BST
Completed - Unfortunately, due to unforeseen circumstances this maintenance has to be cancelled and rescheduled.

All pre-work and changes have been regressed.

We apologise for the inconvenience caused by this.

Read more »