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Latest Updates
Jan
20

On Tuesday the 31st January 2017 at 21:00 – 23:00 Node4 engineers will be performing a scheduled release of Portal.n4cloud.co.uk. During this time the site will available however there may be some momentary disruption as the release is applied. This will not impact any of the underlying IaaS platform only the management website itself.

If you have any problems accessing your IaaS environment within Portal.n4cloud.co.uk during this time please contact the Node4 Service Desk.

Read more »

Jan
10

On Monday the 16th January 2017 at 21:00 – 23:00 Node4 engineers will be performing scheduled maintenance on Portal.n4cloud.co.uk. During this window the site will be unavailable however we anticipate the service to be back online well within the allocated time.

If you require access to your IaaS environment within Portal.n4cloud.co.uk during this time please contact the Node4 Service Desk.

 

 

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Jan
6
Manchester POP Planned Maintenance – 22/1/17 02:00-05:00
Posted by Simon Bell on 06 January 2017 01:48 PM
Planned Maintenance #1 Hardware refresh Manchester POP 
 
Background:

We intend to replace a Gigabit Ethernet switch and an MPLS PE router to increase our port density,hardware resiliency and router capabilities.

Services & Locations Affected:

Manchester Telecity POP MPLS and N4-TRANSIT services

Impact:
POP is at risk for the duration of the maintenance, not all customers will have direct downtime as a result of this work. Those that do will be informed directly. We expect no individual circuit to be down for longer than 30 minutes.
We will be re-routing MPLS traffic around the POP so some services may increase in latency for the duration of the maintenance.
We will also be re-routing Cogent Manchester and LINX  Manchester traffic to London, so there maybe some latency increases for transit services.

 

Maintenance Window:
Sunday 22nd Jan 2017 02:00 – 05:00
Preparation works will start 00:00, with service affecting work beginning at 02.00. We expect the work to take no longer than 2 hours however services will be “at risk” for the full maintenance window.

Maintenance Tracking will be available here

Apologies for any inconvenience this maintenance may cause.

Regards

Node4 Technical Support
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Jan
3

On Sunday 8th January 2017 Node4 engineers will be carrying out planned maintenance on the Storage subsystem hosting the cloud platform in DC1 Derby Datacentre.

 

Maintenance Window:

8/1/2017 16:00 – 8/1/2017 18:00

 

Impact:

There should be no downtime during the process of upgrading the storage operating system.

 

During the process of the upgrade, redundancy will be lost, so please consider the platform to be at risk for the duration of the upgrade process.

 

Time Line:

15:00 Engineers will begin preparations for the storage system upgrade.

 

16:00 The Storage system upgrade will begin

 

18:00 The Storage system upgrade will be finished

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Jan
3

On Thursday 5th January 2016 Node4 engineers will be carrying out planned maintenance on the Storage subsystem hosting the cloud platform in DC1 Derby Datacentre.

 

Maintenance Window:

5/1/2017 20:00 – 5/1/2017 22:00

 

Impact:

There should be no downtime during the process of upgrading the storage operating system.

 

During the process of the upgrade, redundancy will be lost, so please consider the platform to be at risk for the duration of the upgrade process.

 

Time Line:

14:00 Engineers will begin preparations for the storage system upgrade.  This will involve quiescing any incoming customer Snapmirror relationships.

 

20:00 The Storage system upgrade will begin

 

22:00 The Storage system upgrade will be finished

Read more »