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Latest Updates
Nov
22
November 22, 2017 3:44PM GMT
Scheduled - On Wednesday 22nd November, engineers will be performing emergency maintenance on the Northampton ACI cloud platform. This is required to replace known faulty hardware.

Northampton ACI cloud is deployed with redundant switching infrastructure and only one switch is being replaced, as a result services are not expected to be impacted. However, we are issuing this notification in case of any unexpected issues.


Impact

At Risk – Wednesday 22nd November 22:00 – 23:59 GMT

No impact is expected to Northampton ACI cloud, however they should be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.


Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Regards,
Node4 Technical Support

November 22, 2017 10:20PM GMT
Active - Engineers are on site and proceeding to replace the faulty hardware.

November 22, 2017 10:26PM GMT
Active - New hardware has been installed and is being commissioned in to the cloud ACI fabric.

November 22, 2017 10:55PM GMT
Active - Engineers have finished commissioning new hardware and are performing final checks before completing the maintenance.

November 22, 2017 11:06PM GMT
Completed - All checks completed and maintenance completed. If customers experience any issues following this maintenance please raise these to the Node4 Service Desk for further investigation.

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Nov
21
Northampton ACI Scheduled Maintenance - 21/11/2017
Posted by on 21 November 2017 06:55 PM
September 26, 2017 10:13AM BST
Scheduled - On Tuesday 21st November 2017, Node4 engineers will be performing maintenance on ACI Cloud at Northampton. This will invole upgrading the fabric firmware to minimise bugs on the current platform

ACI Cloud is deployed in a highly available fabric, therefore maintenance will be completed one switch at a time,However, we are issuing this notification in case of any unexpected impact from this maintenance.

Impact

At Risk – Tuesday 21st November 19:00 – 23:30

No downtime is expected, however services will be considered “At Risk” for the duration of the window.

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback
Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your platform after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

November 21, 2017 6:55PM GMT
Active - 19:00 - Engineers are about to start this maintenance window

November 21, 2017 7:42PM GMT
Active - 19:42- Engineers have completed first stage of upgrade we are proceeding to final stage now

November 21, 2017 10:57PM GMT
Active - 22:55 - Engineers have found there is hardware failure on one of the SDN nodes during the upgrade and therefore are now in the process of rolling back firmware. We have also logged with Vendor Support

November 21, 2017 11:13PM GMT
Active - 23:15 Engineers are completing the rollback on the remaining switches, we are extending this window of AT RISK until 00:30

We apologies for any inconvenience

November 22, 2017 12:02AM GMT
Completed - 00:00 - We have now rolled back the firmware and we are ongoing investigations with our Vendor team.

We would like to apologies for any inconvenience this may have caused

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Nov
21
Node4 renews its Advanced Collaboration Architecture Specialisation
Posted by Tom Hassan on 21 November 2017 10:52 AM

Cisco – Advanced Collaboration Architecture Specialisation accreditation

Node4 is proud to announce that it has successfully renewed its Advanced Collaboration Architecture Specialisation in partnership with Cisco last month. This accreditation demonstrates Node4’s continuing dedication to, and expertise in, delivering and advising on Cisco products and services.

“This accreditation is extremely important to us, as it enables us to better connect our customers with their partners and suppliers across our HCS platform.. We have demonstrated that we are experts in Collaboration Architecture, and this accreditation recognises that,” said Aaron Tebbutt, Vendor Manager from Node4.

Several levels of staff within Node4 have been involved in, and re-qualified as part of, the accreditation process, including numerous account managers, field engineers, and systems architecture engineers. By achieving the Advanced Collaboration Architecture Specialisation, Node4 has proven itself capable of delivering sophisticated, value-added Cisco solutions through its in-depth sales capabilities, technology skills, and service offerings. Renewing the accreditation also demonstrates that Node4 is qualified to deliver and support Cisco solutions and services to the highest standards.

“We are over the moon to be one of few accredited companies, as collaboration is one of our key offerings. The accreditation recognises our continual investment into this area, and demonstrates to the market that we have the right expertise to deliver the highest quality service and solutions,” said Paul Bryce, Business Development Director at Node4. He added: “Our customers and partners can have the confidence that they are in safe hands, and that they are being offered recognised and accredited Cisco services.”

Node4 is listed as having achieved this specialisation in the Cisco Partner Locator. As part of the elite group of Advanced Collaboration Architecture Specialisation Partners, Node4 will have greater opportunities for competitive differentiation and branding.

Read more »

Nov
20
N4Cloud Internet issues for 77.111.226.0/24
Posted by on 20 November 2017 08:29 PM
November 20, 2017 8:12PM GMT
Identified - We have been seeing intermittent connectivity issues for the 77.111.226.0/24 IP range in N4 Cloud since around 19:15., Initially this was thought to be affecting a single customer, we have now identified multiple customers with issues. Engineers are continuing to investigate.

November 20, 2017 8:29PM GMT
Identified - We believe that the main issue is now resolved (as of 20:20) however we are continuing to investigate issues which may be affecting individual customer.

November 20, 2017 11:21PM GMT
Monitoring - The majority of issues were cleared by 22:00 however certain services and customers may have continued to experienced problems until 22:30. We are now confident that all issues are cleared although we are continuing to monitor. No further works will be carried out this evening.

November 21, 2017 8:21AM GMT
Resolved - No further issues have occurred

Read more »

Nov
14
October 31, 2017 9:22PM GMT
Scheduled - On Tuesday 14th November, engineers will be performing maintenance on the N4Protect analytics and reporting platform. This is required as part of ongoing service improvements. Analytics and reporting systems will be unavailable and will be upgraded as part of this maintenance.

Minor configuration changes will be required on the N4Protect firewalls to accommodate the new systems, but this is not expected to affect the platform.

As part of this maintenance historic logs will be archived, customers requiring access to historic logs will need to raise a request with Node4's Service Desk.


Impact

At Risk – Tuesday 14th November 22:00 – Wednesday 15th November 02:00 GMT

No impact is expected to the N4Protect firewalls, however they should be considered “At Risk” for the duration of the window.

N4Protect logging and analytics systems will not available during this maintenance. Historic logs will also be archived and inaccessible directly by customers following the maintenance.

Updates will be posted to N4Status during this planned maintenance.


Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.


Regards,
Node4 Technical Support

November 14, 2017 10:00PM GMT
Active - Engineers have started this maintenance. Firewall logging, alerting, analytics and reporting will be inaccessible until further notice. Updates will be provided periodically.

November 14, 2017 11:48PM GMT
Active - Maintenance on firewall advanced reporting systems are ongoing.

November 15, 2017 12:40AM GMT
Active - Maintenance on firewall advanced reporting systems are ongoing.

November 15, 2017 1:20AM GMT
Active - Unfortunately due to unforeseen circumstances engineers will be rolling back the upgrade to firewall advanced reporting systems. Further updates will be provided once this is completed.

November 15, 2017 1:30AM GMT
Completed - Engineers have completed the rollback and a further maintenance window will need to be scheduled. Node4 apologise for any inconvenience caused. If any issues are identified following this maintenance they should be raised with Node4's Service Desk for further investigation. Maintenance window closed.

Read more »