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Latest Updates
Aug
25
Re: N4Cloud Northampton Performance Degradation
Posted by Matthew Geck on 25 August 2016 05:46 PM

Thursday 25th August we experienced some high latency on some volumes within our T1 storage in our Northampton Data Centre.

 

This was first seen around 10:30 BST and was apparent until around 15:00.  Since 15:00 we have taken steps to ease the latency, although it has continued to be higher than normal during the day.

 

The root cause of this latency has been identified, however we are currently working with our storage vendor to confirm this and mitigate against reoccurrence.

 

We have taken steps to alleviate the performance issues to this tier, although we expect it to be slightly degraded into the evening until the background process we feel is causing the issue has finished.

 

We apologise for any inconvenience caused and are investigating any further steps we may be able to take to help until full performance is restored.

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Aug
25
Re: N4Cloud Northampton Performance Degradation
Posted by Nik Oxley on 25 August 2016 04:12 PM

We are seeing some cache faults on some of the datastores within the storage platform. Logs have been captured and are now being worked through with NetApp support.  We are not seeing this affecting all customers and have seen some improvement on the environment since 15:00.  We will update once further information is available.

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Aug
25
N4Cloud Northampton Performance Degradation
Posted by Nik Oxley on 25 August 2016 03:00 PM

Customers currently hosted by the Node4 Cloud platform (non-ACI) in Northampton will be potentially experiencing performance degradation due to an on-going storage related issue. Our engineers are continuing to investigate the root cause of this and will provide a further update in approximately one hour.

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Aug
25
Emergency Maintenance – Northampton DC4 – 26/08/16 00:00 – 00:30 BST
Posted by Alessandro Rizzo on 25 August 2016 12:15 PM

Maintenance Tracker Updates

23:57 Engineer is on site preparing for the work updates to follow.

00:00 Work is now commencing further updates to follow.

00:30 Work is now completed and all post checks have been completed.

Background

Node4 engineers have identified a potential cable fault with an uplink to MPLS access infrastructure servicing customers terminating on MPLS PE switch terminating in DC4 H1.

As a result engineers will be performing emergency maintenance to replace the affected cable.

Customers with standard internet breakout will not be affected by this maintineance (non-BGP). Cloud customers will also not be affected by this work.

Impact

Services should be considered “At Risk” for the full duration of the below maintenance window.

Downtime to this should be minimal while this is replaced a 2-3min window during 00:00 – 00:30 BST.

At Risk – 26th August 2016 00:00 – 00:30 BST

 

Our Network Operations Engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,

Node4 Technical Support

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Aug
23
Scheduled Maintenance Notification – VCD.n4cloud.co.uk Login Page
Posted by Geoff Barlow on 23 August 2016 12:49 PM

On 6th September 2016 between 21:00 and 23:00 GMT Node4 Engineers will be performing scheduled maintenance on the login page for https://vcd.n4cloud.co.uk. This work will not cause any service disruption to hosted machines however there will be a period when the login page for the site is unavailable.
As part of this work the ability to login to https://vcd.n4cloud.co.uk will be removed and customers in this platform will need to navigate to https://portal.n4cloud.co.uk where they will be able to login using existing credentials. This information will be communicated on the old web page.
If you require access to a VM during this period please contact the Service Desk (support@node4.co.uk) and an engineer will be able to assist.
Note: this work is not related in any way to https://vportal.n4cloud.co.uk

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