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Latest Updates
Mar
23

Background

On Wednesday 29th March between 21:00 and 00:00 GMT Node4 engineers will be performing scheduled maintenance on the N4 Cloud Portal (portal.n4cloud.co.uk).

 

Impact

During this time the site will available however there may be some momentary disruption as the new release is applied. This will not impact any of the underlying IaaS platform only the management platform itself.

 

If you have any problems accessing your IaaS environment within Portal.n4cloud.co.uk during this time please contact the Node4 Service Desk at 0845 123 2229 or www.node4.co.uk/support

 

 

Read more »

Mar
17
Emergency Maintenance – Node4 Derby Exchange – 17/03/2017
Posted by Zoe Yi Zhang on 17 March 2017 02:23 PM

17/03/2017 23:30 – 18/03/2017 00:00

Background:
Our Engineer will be performing scheduled maintenance on the Node4 Derby Exchange.

Impact
Customer’s conenctions terminated at Derby exchange will be affected due to the requirement of device reboot.
If you have any questions please contact Node4 Service Desk on 0845 123 2229 or www.node4.co.uk/support

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Mar
14
Partner Planned Maintenance – 23/03/17 23:00 GMT – NTT
Posted by Simon Bell on 14 March 2017 04:31 PM

Our provider NTT will be performing some short maintenance on our provided circuit.

We will take this opportunity to migrate the connection to a different router. Traffic will be gracefully routed around NTT whilst this takes place. Destinations currently reachable via NTT will move to Cogent and back again once the maintenance is complete. We do not expect any issue’s from this work, however transit via NTT will be at risk during the maintenance.

We expect the maintenance to last no longer than 1 hour with only a short duration.

We apologise for any inconvenience this may cause.

Update 22:55 – This maintenance is about to begin

Update 23:28 – Maintenance and migration of service has been completed. Traffic has been moved back onto NTT

Any issues from this work please raise with us so we can investigate immediately.

Regards

Node4 Technical Support

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Mar
13
Planned Maintenance – WKF ACI Platform 30/04/2017
Posted by Ben Ward on 13 March 2017 12:21 PM

On Sunday 30th April 2017 @ 8PM Node4 engineers will be performing maintenance on the Northampton ACI platform.

we expect no service disruption, however the platform will be deemed “At Risk” until Monday 1st May 05:00

If you have any questions please contact Node4 Service Desk

Read more »

Mar
13
Planned Maintenance – WKF ACI Platform 28/04/2017
Posted by Ben Ward on 13 March 2017 12:21 PM

On Friday 28th April 2017 @ 8PM Node4 engineers will be performing maintenance on the Northampton ACI platform.

we expect no service disruption, however the platform will be deemed “At Risk” until Saturday 29th April 05:00

If you have any questions please contact Node4 Service Desk

Read more »