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Latest Updates
Feb
23
SIPLink Leeds- Failing calls
Posted by on 23 February 2018 12:27 PM
February 23, 2018 12:27PM GMT
Investigating - We are investigating reports that new call attempts over our Leeds SBCs are failing. Customers who make use of the Leeds SIPLink platform may see a portion of outbound calls fail or an increase in traffic from the Derby SBCs as calls fail over.

February 23, 2018 1:14PM GMT
Resolved - We experienced a failure of our Leeds SBCs which caused call delivery to stop. A fail-over was performed to restore service however our vendor has advised that an upgrade is recommended. Currently we have new hardware undergoing testing internally and as we progress with this we will contact customers individually to discuss further.

As it stands service has been restored but Node 4 will continue to monitor the Leeds SIPLink platform closely.


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Feb
23
DWDM & Ethernet Services Essential Maintenance - Manchester
Posted by on 23 February 2018 12:05 AM
February 7, 2018 1:34PM GMT
Scheduled - Essential maintenance will be performed on LDN fibre in Manchester.

Location: Trafford Wharf Rd Manchester
Summary: Diversionary Works
Details of Work to be carried out:
A new section of 96F cable will have been presented and prepped prior to any outage. The existing 96F LDN cable will require cutting at both these locations and the new section of cable installed will be spliced in its place.

This work will take place on 23rd February between 00:05 and 07:00

During this maintenance a limited number of customer circuits will be directly affected - these customers will be notified directly by end of Friday 9th Feb.

MPLS Services provided from our Manchester POP will deemed at risk as core network circuit resiliency will be reduced during this period.


February 23, 2018 12:05AM GMT
Active - Scheduled maintenance is starting.

February 23, 2018 7:00AM GMT
Completed - Scheduled maintenance is complete.

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Feb
22

Node4 launches ServicesGateway which is designed to help customers realise the value of digital transformation, by allowing them to take advantage of new services, while reducing risk and costs.

Through the new ServicesGateway, customers can connect to the Node4 environment through Node4’s UK network and then use it as a springboard to access other services from Node4; as well as third party providers, public cloud, SaaS and a host of other applications and software to support their digital transformation journey’s.

The new solution allows customers to easily transition to a digital environment, without the risk or costs associated with a big move and making all legacy equipment redundant in one go. By taking a customer’s legacy hardware and moving it into a Node4 rack, customers can access new services alongside their existing infrastructure.

Commenting on the launch Steve Denby, Head of Solution Sales, Node4 said: “Today, everything is connected and our lives revolve around services, data and applications. In the world of Cloud Services and Hosting, unfortunately one solution doesn’t fit all workloads; and therefore, Hybrid Cloud has now fast become the leading go-to infrastructure design. Node4’s history of owning and running datacentres gave us a great pedigree to build our own network and from there offer customers a gateway, to take advantage of multiple services from Node4 and other providers.  Our Service Gateway offering is about supporting our customers in placing their workloads on the right services while maintaining control, backups, continuity and security.”

Node4 can also support customers to modernise their legacy applications.

Speaking about the service, Steve Denby added: Node4 can work with customers, developers and application support teams to review your existing applications and see if they are suitable for containerisation. Containerising your legacy applications not only allows you to deploy your applications on modern operating systems and infrastructure such as the Node4 Cloud, but it also lets you reduce your on-premise legacy server footprint, by removing the requirement to support old hardware and out of support operating systems.”

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Feb
15
Connectivity issues - Telehouse PE Router
Posted by on 15 February 2018 05:34 AM
February 15, 2018 5:34AM GMT
Investigating - Around 04:50 our monitoring systems alerted us to connectivity issues to MPLS PE device, customer may have seen issues connecting to or through one of our PE devices located within Telehosue.

We are currently investigating this issue as it stand the issue appears to have subsided.

February 15, 2018 5:59AM GMT
Monitoring - Following investigation it appears there has been a period of high CPU usage on the MPLS PE device which looks to have caused some instabilities.

At this current time we are unable to identify the cause of the high CPU as such we are raising a JTAC to investigate the logs captured to determine root cause.

Since this occurrence the CPU has remained normal levels and we have not seen a re-occurrence we will continue to monitor this closely.

February 16, 2018 9:28AM GMT
Resolved - Following the service disruption on the core MPLS PE service have remained stable and we have not seen a re-occurrence of the issue.

The JTAC investigation have advise an upgrade of the firmware on this core MPLS PE based on the logs and issues observed during the issue.

As such Node4 will put out maintenance for this and customers directly affected will be informed about this.

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Feb
11
Scheduled Maintenance - Northampton MPLS SRX 02 Upgrade
Posted by on 11 February 2018 07:04 PM
January 30, 2018 3:19PM GMT
Scheduled - Details:

On 11th Feb, 2018, between 7:00 PM and 8:00 PM GMT, Node4 Engineer will be performing a scheduled firmware upgrade on MPLS SRX 02 in Node4 Northampton Data Centre due to the known bug that cause the ssh daemon to crash.

The SRX will require a reboot after apply the new firmware, this will cause a small outage to customers who have their ConnectMPLS on-net services terminated on this device. The downtime up to 5 minutes whilst the device restarts, however the service will be at risk for the full duration of the window.

We apologise for any inconvenience this may cause. If you have any questions, please contact Node4 Technical Support at support@node4.co.uk or 0845 123 2229.


February 11, 2018 7:04PM GMT
Active - Engineer start scheduled maintenance for upgrading NHT MPLS SRX 02

February 11, 2018 7:55PM GMT
Active - After upgrade the device stuck at reboot. Engineer is investigating the issue.

February 11, 2018 8:21PM GMT
Active - upgrade is completed.
Engineer is carrying out additional checks.

February 11, 2018 8:39PM GMT
Completed - The maintenance is completed.

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