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Latest Updates
Jul
20
Node4 appoints new Head of Public Sector Sales
Posted by Tom Hassan on 20 July 2017 05:03 PM

Node4 has appointed Paula Johnston to the position of Head of Public Sector Sales.

Johnston, whose previous position was with Virgin Media Business, brings an impressive track record to her new role with Node4, where we she will be responsible for growing the company’s presence in the public sector.

Paula Johnston is a public sector specialist with over 10 years of experience. During her tenure at Virgin Media, Paula managed the Public Sector Team across the midlands and south growing its presence within the sector. She managed key accounts and won lucrative deals being awarded as the top sales performer in 2015. Prior to joining Virgin Media Business, Johnston was the public sector Account Director at Airwave, where she won significant contracts to supply the Bluelight Sector with secure communication solutions including encrypted connectivity and Unified Communications.

Johnston has already achieved two key milestones for Node4. She has helped the firm become NHS’s Health and Social Care Network (HSCN) compliant, and achieve G-Cloud 9 supplier status. These two accreditations put Node4 in a strong position to fulfil the company’s ambitious growth plans for this sector.

Paul Bryce, Business Development Director, Node4, comments; “This is an important hire for us, as we work to position Node4 as a true end-to-end IT supplier for mid-tier, charity organisations and the public sector. Paula brings a wealth of valuable experience in the sector, and we expect her to play a key strategic role in helping us achieve our growth plans.”

Paula adds; “Node4 is ideally placed to help the public sector face some key IT infrastructure challenges, including security which is a key priority for police, local government and the NHS alike. Now that Node4 is fully HSCN compliant and a G-Cloud 9 supplier, my priority is to build on our experience in this sector to ensure that Node4 is established as a major contender. We are looking forward to this upcoming challenge, and I am excited to be the one spearheading this new development phase for Node4.”

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Jun
29
Emergency Maintenence on the Node4 ACI Cloud platform
Posted by on 29 June 2017 10:58 AM
June 23, 2017 3:54PM BST
Scheduled - On Wednesday the 28th June @ 20:30, Node4 engineers will be performing emergency maintenance on the ACI Cloud platform.

The maintenance covers the management component of the Cloud platform only and no impact to running servers or services is expected. Management access will be unavailable or limited during the maintenance period.

Normal service is expected to resume by 23:30 the same evening.

June 29, 2017 10:58AM BST
Active - Part of this Maintenance was completed as scheduled.

The next stage will be scheduled for a future date and this status page will be updated accordingly

June 29, 2017 11:00AM BST
Completed - Part of this maintenance was completed as scheduled.

Further works required will be posted when scheduled.

Read more »

Jun
25
N4Cloud Northampton Compute Upgrade
Posted by on 25 June 2017 08:00 PM
June 2, 2017 9:13AM BST
Scheduled - Background

Node4 engineers will be preforming scheduled maintenance on the N4Cloud Compute Layer in Northampton

Impact

We do not expect any service disruption, however the platform will be deemed “At Risk” until Monday 26th June 06:00
If you have any questions please contact Node4 Service Desk

If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site node4.co.uk/support

Updates will be posted to N4Status during this planned maintenance.
Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support

June 25, 2017 8:00PM BST
Active - This scheduled maintenance is now underway.

Further updates to follow.

June 25, 2017 11:30PM BST
Active - This work has now been completed and the platform is no longer at risk.

Should you have any issues please contact the Service Desk.

June 27, 2017 2:23PM BST
Completed - This work was completed successfully within the maintenance window specified.

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Jun
14
DNS Issues
Posted by on 14 June 2017 05:49 PM
June 14, 2017 5:49PM BST
Investigating - We are currently investigating DNS issues, more updates to follow as we get them. Apologies for the inconvenience

June 14, 2017 6:11PM BST
Identified - We have identified an issue and some services have been restored but are still at risk while we continue investigations

June 14, 2017 6:29PM BST
Monitoring - Service has been restored, we will continue to monitor for any further issues

June 14, 2017 7:17PM BST
Resolved - Service was fully restored at 18.07 BST. We have continued to monitor closely for an hour and all services are fully operational so we are now closing the incident.
Steps have been taken to prevent any risk of reoccurrence and an incident report will be issued shortly.

We apologise for any inconvenience caused by the service interruption.

Read more »

Jun
9
SIP Link Derby - Emergency maintenance
Posted by on 09 June 2017 11:08 PM
June 9, 2017 4:55PM BST
Scheduled - Background

Following the investigation into an issue, we are seeing with calls following through our network. We require an emergency maintenance window on Debry SIP Link Platform.

This will be to conduct configuration changes on a set of switches connected to the platform.

Impact

The impact of this work should be minimal these are resilient links and we will conduct each change individually. All efforts will be made to keep downtime to a minimum.

All links are redundant and will be changed one at a time. As such we do not anticipate disruption however SIPLink should be considered "At Risk" during this time.

If you have any questions please contact the Node4 Service Desk at 0845 123 2229 or raise a ticket via the support site www.node4.co.uk/support

Updates will be posted to N4Status during this planned maintenance.

Support & Feedback

Our network operations engineers will closely monitor the work and will do everything possible to minimise any inconvenience to you. If you have any problems with your connection after this time, or if you have any questions regarding the maintenance at any point, please call Technical Support at 0845 123 2229 or visit www.node4.co.uk/support.

While it is important for Node4 to perform maintenance such as this to ensure the quality of our network, we do everything possible to minimise any inconvenience to our customers. We appreciate your patience and welcome any feedback.

Regards,
Node4 Technical Support


June 9, 2017 11:00PM BST
Active - Engineers will now commence work more updates to follow.

June 9, 2017 11:08PM BST
Completed - Engineers have completed the work successfully.

Post checks have been completed if you do experience any issues with voice services please contact the service desk.

Read more »