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Latest Updates
Apr
27
Wakfield ACI Cloud Platform Issues – 27th April 2017 – 11:45 BST
Posted by Glenn Akester on 27 April 2017 11:54 AM

Node4’s Network Management Systems have alerted to potential issues with our Wakefield ACI cloud platform,

Due to the resilient nature of our cloud infrastructure customers should only see minor issues as failover events occur.

Engineers are currently investigating and updates will be provided as they become available.

 


 

Updates

27/04/17 12:08 BST – Software instabilities with one of our SDN nodes caused a reload, we will continue to investigate root cause and raise with vendor technical assistance.

Read more »

Apr
26
N4Protect Firewall Issues – 26th April 2017 – 14:54 BST
Posted by Glenn Akester on 26 April 2017 03:08 PM

Node4 Network Management Systems have alerted to potential issues with N4Protect firewall services,

Engineers are currently investigating and updates will be provided as they become available.


Updates

26/04/17 15:20 BST – Node4 engineers believe the issues with N4Protect firewall services are now resolved, any customers still experiencing issues are urged to raise with Node4’s Service Desk. Node4 apologise for any inconvenience caused and will continue analysing root cause, with an RFO to be provided once completed.

Read more »

Apr
25
Emergency Maintenance on the Wakefield Cloud Platform – 25/04/2017
Posted by Gareth W Edwards on 25 April 2017 10:39 AM

On Tuesday 25th April @ 20:00 Node4 Engineers will be preforming Emergency maintenance on the Wakefield Cloud Platform.

There is the likelihood of intermittent access to the management platform of the Wakefield ACI Cloud but underlying connectivity will not be affected during the works. This will affect management connectivity to the Wakefield cloud platform ONLY

The platform will be deemed “At Risk” until Tuesday 25th April @ 24:00

If you have any questions please contact Node4 Service Desk

Read more »

Apr
24
Emergency maintenance on the Wakefield ACI Platform – 27/04/2017
Posted by Chris Jowett on 24 April 2017 10:31 AM

On Thursday 27th April @ 20:30 Node4 Engineers will be preforming Emergency maintenance on the Wakefield ACI Platform.

There is slight chance of impact due to a potential chassis reload, however the platform is highly resilient and we expect failover to be around 5 minutes or less  while Layer 2 and Layer 3 protocols re-calculate. This will affect Internet connectivity and MPLS connectivity from the Wakefield cloud platform ONLY

The platform will be deemed “At Risk” until Wednesday 27th April @ 23:-00

If you have any questions please contact Node4 Service Desk

 

Read more »

Apr
21
Emergency maintenance on the Northampton ACI platform – 07/05/2017 @ 8PM
Posted by Chris Jowett on 21 April 2017 11:49 AM

On Sunday 7th May 2017 @ 8PM Node4 engineers will be performing emergency maintenance on the Northampton ACI platform.

we expect no service disruption, however the platform will be deemed “At Risk” until Monday 8th May 02:00

If you have any questions please contact Node4 Service Desk

Read more »